Customer Service Agent

hace 1 semana


Madrid, Madrid, España Cataloxy A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Agent to join our team as a Vehicle Support Specialist. As a key point of contact for OEM vehicle owners, you will be responsible for addressing and resolving requests related to their vehicles, ensuring prompt and effective resolution while maintaining high standards of service.

Responsibilities
  • Handle driver inquiries through multiple channels, identifying and understanding customer requests.
  • Provide remote assistance, addressing the root causes of issues and recording all customer interactions for tracking purposes.
  • Manage customer data in our case management system and collaborate with the team to achieve project objectives.
  • Contribute to process improvement, documenting and sharing best practices with the team to enhance customer handling.
Requirements
  • Strong interpersonal skills with a persuasive and negotiation-focused attitude.
  • Excellent communication skills across various channels, including verbal and non-verbal interpretation.
  • Conflict resolution skills with a team-oriented approach to resolving disagreements positively.
  • Problem-solving skills with logical thinking to break down complex issues and develop solutions.
What We Offer

You will be part of a great team of professionals in an internationally consolidated company, working on exciting projects with a competitive salary range of €35,000 - €50,000 per year, depending on experience. This role offers excellent opportunities for professional growth and development, as well as a dynamic work environment that fosters collaboration and innovation.


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