Customer Service Insurance Agent
hace 5 días
At U Trust Insurance Agency LLC, we're a leading trucking insurance agency serving clients across 27 states.
Job SummaryWe're seeking a motivated Customer Service Insurance Agent to join our team. As a key member of our staff, you'll play a vital role in delivering outstanding service and support to our valued clients.
Responsibilities- Respond promptly to client inquiries and requests via phone or email
- Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution
- Issue certificates of insurance and verify coverage as needed
- Provide accurate information regarding insurance products, coverage options, and policy details
- Assist clients with policy renewals, updates, and changes
- Process insurance applications, claims, and payments efficiently and accurately
- Investigate and resolve customer complaints and concerns with empathy and professionalism
- Handle administrative tasks and documentation related to customer interactions
- High school diploma or equivalent (Bachelor's degree preferred)
- Proven customer service experience in a similar role (insurance industry experience is a plus)
- Excellent communication skills, both verbal and written
- Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages
- Strong problem-solving abilities and attention to detail
- Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred
- Competitive salary commensurate with experience ($45,000 - $60,000 per year)
- Paid time off and holidays
- Ongoing training and career development opportunities
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