Customer Service Insurance Agent

hace 5 días


Madrid, Madrid, España U Trust Insurance Agency Llc A tiempo completo
About Our Agency

At U Trust Insurance Agency LLC, we're a leading trucking insurance agency serving clients across 27 states.

Job Summary

We're seeking a motivated Customer Service Insurance Agent to join our team. As a key member of our staff, you'll play a vital role in delivering outstanding service and support to our valued clients.

Responsibilities
  • Respond promptly to client inquiries and requests via phone or email
  • Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution
  • Issue certificates of insurance and verify coverage as needed
  • Provide accurate information regarding insurance products, coverage options, and policy details
  • Assist clients with policy renewals, updates, and changes
  • Process insurance applications, claims, and payments efficiently and accurately
  • Investigate and resolve customer complaints and concerns with empathy and professionalism
  • Handle administrative tasks and documentation related to customer interactions
Requirements
  • High school diploma or equivalent (Bachelor's degree preferred)
  • Proven customer service experience in a similar role (insurance industry experience is a plus)
  • Excellent communication skills, both verbal and written
  • Proficiency in Russian or Ukrainian language is required, as this position involves interacting with clients who speak these languages
  • Strong problem-solving abilities and attention to detail
  • Familiarity and experience with Zendesk, Office 365, and Insurance CRMs is preferred
Benefits
  • Competitive salary commensurate with experience ($45,000 - $60,000 per year)
  • Paid time off and holidays
  • Ongoing training and career development opportunities


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