Customer Service
hace 1 mes
At ING, we are seeking a talented and enthusiastic Customer Service & Efficiency Supervisor to join our COO Contact Center. As a key member of our team, you will be responsible for managing the performance and professional development of your team members. Your primary focus will be on providing a differentiating experience for ING's customers while achieving optimal value and profitability for the bank.
Key Responsibilities:- Lead part of the internal services team
- Be the guarantor of the bank's customer satisfaction, offering a differential service
- Work with the vision of a single funnel in remote, face-to-face, and digital channels
- Follow up on KPIs and elaborate the Services E2E dashboard
- Ensure high agent engagement (internal and external)
- Safeguard the Service Levels and Abandonment Ratio established as a target
- Ensure maximum satisfaction in incident management
- Transform and deploy new relationship models that ensure an E2E service in the processes
- Improve agent FCR by empowering the First Line
- Shorten incident resolution times
- Increase team engagement
- Manage issues and regulatory issues in a timely manner
- Master or bachelor's degree with a minimum of 2 years of professional experience in contact center
- Curiosity to understand the industry, bank, and customer dynamics
- Proactivity to create from scratch and connect points thinking strategically to drive change while building towards the vision
- Accountability to get things done generating rigorous output based on data and facts
- Combination of analytical mindset and skills together with pragmatic thoughts to deliver and have impact on customers and bank results
- Customer-focused and results-oriented person
- Great organizational, oral, and written communication skills
- Passionate about innovation, new market trends, and future thinker
- Able to work in an autonomous way, to take initiative, and to make things happen with a can-do attitude
- Strong problem analysis and judgment skills (recognizing key information, problem identification)
- Be a team player, encourage alignment between individuals, Tribes, Squads, Chapters
- Amazing communication skills (in both English and Spanish) to present and challenge your strategy to stakeholders and users
- Ability to work at an international level
- Versatility and experience in several business domains is a plus
- Flexible schedule and 100% flexible e-working
- Restaurant card
- Life insurance
- Health insurance
- Flexible remuneration
- Free company shuttle
- Banking benefits
-
Customer Service Representative
hace 2 días
Madrid, Madrid, España Domestic & General Service GmbH A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Representative (Dutch Speaking) to join our Benelux team. In this role, you will be responsible for providing exceptional customer service, managing customer interactions, and ensuring compliance with regulatory guidelines.Key Responsibilities:Registration of clients' appliances, details, and...
-
Dutch Speaking Customer Service Representative
hace 5 horas
Madrid, Madrid, España Digital Customer Care Company Bv A tiempo completoWe are seeking a skilled and experienced Dutch speaking customer service representative to join our team at Digital Customer Care Company Bv. This is a remote-only position that offers the opportunity to work from anywhere in the world.Salary: 10-15 euros gross per hour, depending on experienceJob DescriptionAs a customer service representative, you will be...
-
Customer Service Representative
hace 2 días
Madrid, Madrid, España Navy Exchange Service Command A tiempo completoJob Summary: As a Customer Service Representative - Sales Associate, you will play a vital role in providing exceptional customer service and sales support to our customers. You will be responsible for selling general merchandise to customers while exercising professional selling techniques and working as part of a sales team to provide service that...
-
Commercial Representative
hace 5 horas
Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completoJob Summary:We are seeking a highly skilled and motivated Commercial Representative to join our team in France. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving sales growth through targeted outreach efforts.Key Responsibilities:Answer inbound calls from customers in French,...
-
Customer Service Representative
hace 4 semanas
Madrid, Madrid, España Iata Consulting A tiempo completoAbout IATA ConsultingWe are a team of passionate professionals dedicated to providing exceptional customer service and support. Our team is responsible for handling all front-line customer service activities for IATA's Customer Service Center based in Madrid.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our...
-
Customer Service Ambassador
hace 3 semanas
Madrid, Madrid, España Iata Consulting A tiempo completoAbout the Role: We are seeking a highly skilled and motivated CUSTOMER SERVICE AMBASSADOR to join our team at Iata Consulting. In this role, you will be responsible for providing exceptional customer service and support to our clients across the globe. Your primary focus will be on handling front-line customer services, including answering product and...
-
Customer Service Ambassador
hace 5 horas
Madrid, Madrid, España Crystora Dynamics Limited A tiempo completo**Job Overview:** At Crystora Dynamics Limited, we're looking for a skilled Customer Service Ambassador to provide exceptional support to our clients. This role is perfect for someone who thrives on solving customer challenges and enhancing client experiences.**Why Choose Us?**We offer a competitive salary of **$45,000 - $60,000 per year**, depending on...
-
Customer Service Manager
hace 4 semanas
Madrid, Madrid, España Motorpoint A tiempo completoAbout the RoleAt Motorpoint, we're on a mission to deliver unparalleled customer experiences across our omnichannel car retail platforms.We're seeking a skilled Customer Service Manager to join our team and play a pivotal role in maintaining our strong reputation with customers.This is a fantastic opportunity to work with an amazing group of people who are...
-
Customer Service Director
hace 6 horas
Madrid, Madrid, España Cross Border Talents A tiempo completoCustomer Service Manager Role OverviewWe are seeking a seasoned Cross Border Talents professional to lead our customer service team in Madrid. This role is perfect for a results-driven individual with exceptional leadership skills and a passion for delivering top-tier customer care.About the JobThe ideal candidate will have at least 3-5 years of experience...
-
Customer Service Specialist
hace 4 semanas
Madrid, Madrid, España 2K A tiempo completoAbout This RoleWe are seeking a skilled Customer Service Associate to play a meaningful role in the success of our Customer Service Operations.This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an effective and timely manner.As a Customer Service Associate, you will provide...
-
Customer Service Coordinator
hace 2 meses
Madrid, Madrid, España Vertiv Co A tiempo completoJob SummaryAs a Customer Service Coordinator at Vertiv Co, you will play a critical role in ensuring the smooth operation of our service team. Your primary responsibility will be to coordinate daily schedules and assign jobs to Customer Engineers and subcontractors, ensuring timely completion of customer contracts, repairs, and emergency calls.Main...
-
Customer Service Representative
hace 1 semana
Madrid, Madrid, España Adaptive Teams A tiempo completoAbout the RoleWe are seeking a skilled Customer Service Representative to join our team. As a key member of our remote team, you will be responsible for delivering exceptional customer service to our clients.
-
Customer Service Team Lead
hace 4 semanas
Madrid, Madrid, España Victorian Plumbing A tiempo completoCustomer Service Team Lead RoleVictorian Plumbing is committed to providing exceptional customer service, and we're looking for a talented Customer Service Team Lead to join our team. As a key member of our customer service function, you'll play a vital role in ensuring our customers receive the best possible service. Your primary responsibility will be to...
-
Customer Service Professional
hace 4 semanas
Madrid, Madrid, España Elite Staffing Network LLC A tiempo completoElite Staffing Network LLC: We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. This role involves providing exceptional service to clients and their customers, ensuring a positive experience for all parties involved.
-
Customer Service Ambassador
hace 7 horas
Madrid, Madrid, España Sagan A tiempo completoAbout Sagan: Sagan is a dynamic organization that requires exceptional individuals to drive our success. We are seeking a Customer Service Ambassador to join our team, responsible for delivering top-notch customer experiences through efficient communication and sales skills. Salary Information: The estimated annual salary for this position ranges between...
-
Customer Service Representative
hace 5 horas
Madrid, Madrid, España AmerisourceBergen A tiempo completoJob Title: Customer Service RepresentativeEstimated Salary: $45,000 - $65,000 per yearWe are seeking a highly skilled Customer Service Representative to join our team in Madrid, Spain. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.About the Role:Provide...
-
Customer Service Representative
hace 7 horas
Madrid, Madrid, España Auctane Careers A tiempo completoAuctane Careers is seeking a Customer Service Representative to join our team in Madrid, Spain. This role will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries via phone, email, and chatResolve customer complaints in a timely and professional...
-
Customer Service Expert
hace 3 semanas
Madrid, Madrid, España Cigna A tiempo completoCigna Corporation, a leading global health service company, is seeking a skilled Customer Service Representative to join its dynamic team. Salary: $45,000 - $65,000 per year. Job Description: As a Customer Service Representative, you will be responsible for managing customer inquiries through various communication channels, providing timely resolutions, and...
-
Customer Service Specialist
hace 6 horas
Madrid, Madrid, España Nutreco A tiempo completoJob OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Nutreco. This role involves providing exceptional customer service, resolving customer complaints, and ensuring timely order processing.Key Responsibilities:Respond to customer inquiries, resolve issues, and provide product information in a professional and...
-
Customer Service Ambassador
hace 5 horas
Madrid, Madrid, España Vets Hired A tiempo completoCompany OverviewVets Hired is a dynamic organization dedicated to providing exceptional customer service. Our team of professionals is committed to delivering outstanding support to our members, and we're seeking a highly skilled Customer Service Ambassador to join our ranks.SalaryThe estimated annual salary for this position is between $45,000 and $60,000,...