Customer Service Professional for Global Health Solutions

hace 2 días


Madrid, Madrid, España Cigna Health And Life Insurance Company A tiempo completo

At Cigna Health and Life Insurance Company, we are committed to delivering exceptional customer service experience. We are currently seeking a Customer Service Representative to join our dynamic team.

About the Role

This role will involve managing day-to-day customer queries through various communication channels, providing timely resolutions and ensuring pleasant customer experiences. You will be responsible for adhering to productivity and quality standards set by the management team, taking ownership of all cases, and following through until resolution. Additionally, you will maintain comprehensive records of customer interactions in our CRM tool and handle confidential information with discretion.

About Us

Cigna Corporation is a global health service company that provides healthcare products and services, group disability, life, and accident insurance, as well as international insurance directly to individuals and through employers and intermediaries. Our mission is to improve the health, well-being, and peace of mind of those we serve.

About the Team

Our customer service team is young, dynamic, and passionate about delivering exceptional service. As a member of this team, you will have the opportunity to work closely with colleagues from diverse backgrounds and contribute to a collaborative and inclusive work environment.

Requirements

To succeed in this role, you should have previous customer service experience, ideally in a contact center or reception setting. Strong English language skills (C1 level or higher) are essential, as well as proficiency in Arabic (or French). Decision-making ability, excellent communication skills, and high attention to detail are also highly desirable.

What We Offer

We offer a competitive salary of $45,000 per year, based on your qualifications and experience. In addition, you will receive training and development opportunities to enhance your skills and advance your career. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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