Customer Service and Insurance Professional
hace 5 días
About the Job Talent Bridge Group, LLC. is a company that specializes in placing Americans with disabilities and caregivers into remote positions. We pride ourselves on being SSI/SSDI friendly and encourage individuals who are on government assistance or are caregivers looking to get back to work to apply.
We offer a unique opportunity for those who want to start or further their career in customer service and insurance. This is an inbound customer service position where you will be fielding policy holder phone calls, answering their questions, and providing policy improvement recommendations with a goal of callers upgrading their current policies.
This position requires someone who is self-motivated, a go-getter, and has a strong desire to learn and grow in their career. You must reside in one of the following eligible states: MI, WI, IN, FL, GA, NC, SC, TX (excluding Dallas, Euless, and San Antonio).
Essential Duties and Responsibilities:
- Contact Center Hours of Operation: Monday through Friday 7:45am to 7pm EST
- Schedules are determined with Work Force Management Department during first few weeks in training
- Closing Shifts will require agents to stay on the phones till an All Clear is provided and released from phones, this means you could work past the 7pm EST closing time
- Average call volume per day = 40-50 calls
- Average call handle time = 9-15 mins
- Agent handles inbound calls from existing customers with a service need but are required to sell to customers on all applicable calls
- Call Types: Existing customers for billing issues, changes to current policy, inquiries, claims, sales, etc
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