Travel Assistance Insurance Customer Service Representative

hace 3 semanas


Madrid, Madrid, España Iris Globlal Soluciones (Grupo Santalucia) A tiempo completo

About Us:
Iris Global Solutions, a company within the Santalucia Group, is a leading provider of assistance services. Our mission is to deliver exceptional support to policyholders and coordinate emergency situations during their travels.

Job Description:
This role offers a unique opportunity to work in a dynamic environment where you will be responsible for:
- Answering calls and collecting information from customers/policyholders
- Coordinating and managing cases with providers or internal departments as needed
- Familiarizing yourself with cases and policy terms and conditions
- Organizing logistics with external providers or internal departments to offer excellent service quality
- Controlling documentation, closing files, allocating expenses, and concluding contracted services to ensure customer and provider satisfaction

Requirements:
To succeed in this role, you will need:
- Advanced level (C1) Spanish language skills, with English being bilingual; knowledge of other languages is an asset
- High School Diploma, preferably with a university education
- At least 12 months of experience in travel assistance companies
- Knowledge of insurance company customer service is a plus
- Proficiency in MS Office
- Education in Tourism is highly valued

Benefits:
We offer a competitive salary according to our collective agreement, hybrid teleworking policy, welcome program, flexible compensation plan, discount club, exclusive discounts on insurance offerings, internal mobility policy, continuous training, comprehensive well-being and health plan, and recognition as a Top Employer and Family-Responsible Company.

Salary:
The estimated salary for this position is $25,000-$35,000 per year, depending on experience and qualifications.



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