Customer Service Specialist

hace 2 días


Madrid, Madrid, España Tdcx Center Ltd A tiempo completo

Overview

Tdcx Center Ltd seeks a Support Professional to provide exceptional customer service via phone, email, or chat. The ideal candidate will possess excellent communication and problem-solving skills.

Job Summary

The Career Profile includes:

  • Responding to customer inquiries and concerns efficiently.
  • Providing accurate product/service information and support.
  • Processing orders, returns, exchanges, and cancellations.
  • Escalating complex issues to senior team members.
  • Maintaining accurate customer records.

Requirements

A successful applicant should meet the following criteria:

  • Bachelor's degree not required; High school diploma or equivalent.
  • 1-2 years of customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

Compensation

The estimated monthly salary for this position is €2,200.00.

Benefits

This role offers:

  • Courses of languages.
  • Lifelong insurance coverage.
  • Flexible schedule (full-time).

Key Details

Please note that the job requires 1 year of customer service experience and proficiency in English (desired). It is a remote full-time position with a turnover of around €2,000.00 - €2,500.00 per month.



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