Travel Agent in Málaga
hace 1 día
We are looking for a highly skilled Travel Agent to join our team in Málaga. As a key member of our customer service team, you will be responsible for ensuring that each customer interaction results in a positive experience.
Job DescriptionWe offer an excellent remuneration package based on experience, skills, and performance. You will work closely with internal teams and external partners to resolve customer issues, striving for first-call resolution and ensuring thorough follow-up on unresolved cases.
Key Responsibilities:- Serve as the first point of contact for customers, handling inquiries via email, messages, and phone calls.
- Conduct detailed discovery to quickly understand customer needs and take ownership of the issue.
- Research, analyze, and assess situations to provide accurate solutions using available tools and resources.
The ideal candidate will have native or fluent Danish language skills (spoken and written), with high school diploma or equivalent. Previous customer service experience in the travel industry is a plus. We offer a dynamic and creative work environment with opportunities to develop skills in problem-solving, communication, and collaboration.
Requirements- Native/fluent in Danish (spoken and written)
- Fluent in English (minimum B2 level)
- High school diploma or equivalent
- Customer service experience in the travel industry (a plus)
- Excellent remuneration package based on experience, skills, and performance
- Dynamic and creative work environment
- Opportunities to develop skills in problem-solving, communication, and collaboration
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