Travel Agent for International Customers in Málaga
hace 3 días
Company Overview: Cross Border Talents is a dynamic and creative team looking for a skilled Travel Booking Agent to join our team in sunny Málaga, Spain. We are passionate about travel and customer service, and we're looking for someone who shares our enthusiasm.
Salary: Our excellent remuneration package is based on experience, skills, and performance, with a base salary plus bonuses. The estimated annual salary for this role is around €30,000 - €40,000, depending on your qualifications and experience.
Job Description: As a Travel Booking Agent, you will be the first point of contact for customers from all over the world. Your main responsibilities will include handling customer inquiries via email, messages, and phone calls, updating contact information, managing invoice collections, handling refunds, and booking information. You will conduct detailed discovery to understand the customer's needs and take ownership of the issue. You will research, analyze, and assess situations to provide accurate solutions using available tools and resources.
Required Skills and Qualifications: To succeed in this role, you should have native or fluent Danish language skills (spoken and written), as well as fluency in English (minimum B2 level). You should have high school diploma or equivalent, and some experience in the travel industry would be an asset. You should also have excellent customer service, written, verbal, and organizational skills. Familiarity with computer technology and devices is a must, as well as strong multitasking, keyboarding, and active listening skills. Skillful paraphrasing of conversations and outstanding communication skills are essential.
Benefits: In addition to the excellent remuneration package, we offer guidance and tools to help you reach your full potential. You will gain valuable experience in the travel and customer service industries, with opportunities to develop skills in problem-solving, communication, and collaboration. You will also be part of a dynamic and creative team with a positive and friendly atmosphere.
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