German Language Consultant for International Travel
hace 3 semanas
About the Job:
We are seeking a highly skilled and experienced German language consultant to join our team in Brno, Czech Republic. As a key member of our customer service team, you will be responsible for handling incoming calls from international travelers seeking assistance with their travel needs.
Key Responsibilities:
- Customer Support: Handle incoming calls from international travelers in German and English, providing expert guidance on airline policies, terms, and travel-related queries.
- Solutions Delivery: Deliver fast, friendly, and high-quality solutions to meet customer satisfaction while meeting performance targets.
- Documentation: Accurately document all customer interactions in the system to maintain seamless service.
Requirements:
To succeed in this role, you must have:
- Language Skills: Fluency in German (C1) and English (B2), both spoken and written.
- Relocation Requirements: Willingness to relocate to Brno or already residing in the Czech Republic.
- Technical Skills: Strong computer skills, including navigating different systems quickly and efficiently.
- Attitude and Resilience: Positive, service-oriented attitude, ability to handle fast pace and night shifts, and tech-savvy for remote work.
What We Offer:
In exchange for your skills and experience, we offer:
- Full-time Role: A permanent contract with an option to transition to part-time after 6 months (based on performance).
- Structured Work Schedule: Shifts planned 2 weeks in advance, alternating between six 8.5-hour shifts one week and 4 consecutive shifts the next week.
- Relocation Support: Assistance with accommodation, travel reimbursement, and SIM card upon arrival.
- Training and Development: Comprehensive training program to ensure your success.
- Benefits Package: Meal allowance, multisport card, language course contributions, vacation days, public health insurance, and more.
Why Join Us?
You'll become part of a dynamic, diverse team in a modern and supportive environment, with opportunities to grow within the company, focus on work-life balance, and make an impact in the travel industry.
Estimated salary: €25,000 - €35,000 per annum, depending on experience.
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