Travel Expert Consultant
hace 4 días
We're seeking a highly skilled Travel Expert Consultant to join our team at American Express. As a key member of our Travel and Lifestyle Counselor team, you will be responsible for providing exceptional travel experiences for our Card Members.
Job DescriptionAs a Travel Expert Consultant, you will have the opportunity to serve as a 'Travel Master' who can provide expert consultation and advice on top destinations around the world. Your primary goal will be to create memorable travel experiences for our Card Members by booking leisure travel with a focus on Spain and international destination air, car, and hotel travel arrangements.
You will also play a critical role in managing and developing relationships with travel suppliers to ensure premium Card Member experiences. This will involve being accountable and taking ownership of the Card Members' experience from beginning to end, staying ahead of industry trends, and continuously building destination knowledge.
In addition, you will serve as a 'Destination Concierge' who has up-to-date insider knowledge and secure access to exclusive local hot-spots. You will be responsible for gathering and sharing local content through knowledge platforms, managing relationships with top restaurants and other destinations, and actively participating in local cultural events, restaurants, clubs, etc.
Your expertise will be essential in creating innovative ways to resolve Card Members' issues or concerns, ultimately making loyal enthusiasts out of the customer, so they will recommend American Express Travel to others.
Requirements- Travel Industry Experience or Luxury/Premium Customer Service Knowledge and Experience: Previous travel industry experience is desired and a strong appreciation for travel, tourism, and luxury products.
- Minimum 1 year recent experience in a customer-facing premium or luxury service industry.
- Destination Knowledge: Extensive local knowledge with existing relationships or ability to cultivate deep relationships with local suppliers of exclusive, premium, and luxury events, dining, and experiences.
- Customer Service and Communication Skills: Our customers have very different requirements from call-to-call, so you will need to be able to identify these through the rapport you build and confidently match products and services to meet their needs and exceed their expectations.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. We back our colleagues with the support they need to thrive, professionally and personally. Our unique working model provides greater flexibility to colleagues while preserving the important aspects of our in-person culture.
What We OfferWe offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. We also offer benefits such as Amex Flex, which allows for flexible working hours, and opportunities for professional development and growth within the company.
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