German Customer Service Representative in Madrid

hace 3 semanas


Madrid, Madrid, España Cross Border Talents A tiempo completo
Job Overview

As a German Customer Service Specialist in Madrid, you will be responsible for providing top-notch service to bank customers through various channels, including calls, emails, WhatsApp, and chat. Your primary goal will be to inform customers about innovative digital banking products in the German market.

Key Responsibilities
  • Provide customer service related to banking issues, account opening, access password locks, transfers, and more.
  • Manage back office tasks, including answering emails and WhatsApp messages.
  • Offer banking products to customers.
  • Ensure compliance with transparency, service information, and client protection regulations.
  • Report and follow up on anomalies in the application process.
  • Meet quality standards and sales objectives defined by the entity.
Requirements
  • Native or near-native proficiency in German (C2 level).
  • Excellent English skills (C1 level).
  • Relevant studies in Business Administration, Mathematics, or Law.
  • Proficiency in MS Office (Excel, Word, PowerPoint, Access).
  • Experience in banking (preferred but not mandatory).
Benefits
  • Part-time schedule with 38.5 hours/week, Monday to Sunday (2 days off per week).
  • Salary: 20,730 euro gross annually.
  • Annual vacations: 32 calendar days.
  • Opportunity to work with the largest service provider in the world.
  • Indefinite contract.
  • Referral Program: Bring a friend and receive a bonus (up to 2,000 euro).

If you're interested in learning more about this opportunity and the company, please apply, and a recruiter will reach out via email or LinkedIn.



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