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Customer Service Representative in Madrid
hace 1 mes
Customer Service Representative in Madrid
We are seeking a dedicated and empathetic Customer Service Representative to join our team in Spain's beautiful capital, Madrid.
Your responsibilities and impact as a Customer Experience Specialist will be:
- Supporting clients' activities by being the very first point of contact for their customers.
- Answering incoming queries from customers and ensuring contractual SLA is maintained.
- Identifying issues and providing solutions.
- Ensuring high levels of customer satisfaction.
- Being a team player and participating in the success of the team and project.
Key skills and qualifications include:
- A native level of German and an advanced level of English.
- Knowledge about IT platforms, equipment, and applications such as Windows/MS Office.
- Previous experience in sales (up-selling and cross-selling).
- An attentive listener, comfortable, and skilled at communicating with people.
- A team player with high social competence.
- Energetic, innovative, and working proactively at a fast pace.
- Excitement about intercultural communication and the expatriate lifestyle.
What's in it for you?
- Full-time permanent contract 40h/week, rotational schedule depending on the project.
- Salary: starting from 20,500€ gross/year depending on the role.
- Opportunity to join an international company.
- An open-minded and employee-oriented working environment.
- Career development opportunities.