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Customer Service Representative in Madrid

hace 1 mes


Madrid, Madrid, España Blu Selection A tiempo completo

Customer Service Representative in Madrid

We are seeking a dedicated and empathetic Customer Service Representative to join our team in Spain's beautiful capital, Madrid.

Your responsibilities and impact as a Customer Experience Specialist will be:

  • Supporting clients' activities by being the very first point of contact for their customers.
  • Answering incoming queries from customers and ensuring contractual SLA is maintained.
  • Identifying issues and providing solutions.
  • Ensuring high levels of customer satisfaction.
  • Being a team player and participating in the success of the team and project.


Key skills and qualifications include:
  • A native level of German and an advanced level of English.
  • Knowledge about IT platforms, equipment, and applications such as Windows/MS Office.
  • Previous experience in sales (up-selling and cross-selling).
  • An attentive listener, comfortable, and skilled at communicating with people.
  • A team player with high social competence.
  • Energetic, innovative, and working proactively at a fast pace.
  • Excitement about intercultural communication and the expatriate lifestyle.


What's in it for you?
  • Full-time permanent contract 40h/week, rotational schedule depending on the project.
  • Salary: starting from 20,500€ gross/year depending on the role.
  • Opportunity to join an international company.
  • An open-minded and employee-oriented working environment.
  • Career development opportunities.