Amazon Sales Partner Support Specialist

hace 4 semanas


Barcelona, Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo
Job Summary
A comprehensive overview of the role is as follows. We are looking for an Account Health Specialist to join our dynamic team in Barcelona, Spain. As a crucial member of the Amazon Sales Support organization, you will play a vital part in ensuring the seamless operation of our business partner relationships.

About the Role:
We are seeking a highly motivated and organized individual with excellent communication skills to work in a fast-paced environment. Your primary responsibility will be to support Amazon's Selling Partners by resolving any issues that may arise via phone or email. You will manage high volumes of inbound and outbound calls (up to 80% of your work time) and emails while identifying Sellers' needs, clarifying information, researching every issue, and providing solutions.

Responsibilities Include:
- Supporting Amazon's Selling Partners to solve incoming issues via two channels of communication: Phone & Email
- Managing high volumes of inbound and outbound calls (up to 80% of work time) & emails
- Strong investigation skills to find root causes of Account Health-related issues and the ability to navigate Sellers in providing viable solutions
- Identifying Sellers' needs, clarifying information, researching every issue, and providing solutions
- Exemplifying Amazon's Leadership Principles, such as Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact
- Building sustainable relationships while engaging customers by going the extra mile
- Ability to consistently achieve productivity and quality performance goals
- Documenting all Seller interactions and information according to standard operating procedures
- Ability to troubleshoot and provide product guidance and support to all Amazon's Sellers
- Attend regular training sessions, and learn product details and key selling points of products and technologies
- Ability to work shifts and open to weekends to accommodate Amazon ́s opening hours, 7 days a week

Requirements:
- Bachelor's Degree
- Demonstrated ability to analyze problems logically
- Self-disciplined, diligent, proactive, and detail-oriented
- Time management and organizational skills
- Proven ability to work in fast-paced dynamic environments where decisions are made without compromising on customer experience and financial losses
- Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns
- Demonstrated positive, results-oriented attitude
- Team player capable of learning and sharing knowledge in a global team environment
- Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
- Ability to maintain high levels of confidentiality and data security standards
- Demonstrate flexibility to work overtime hours as per business requirement
- Proven ability to correctly identify fraud patterns
- Estimated Salary: €35,000 - €45,000 per annum based on qualifications and experience

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