SAP Business Technology Platform Customer Success Partner
hace 3 días
We are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) Customer Success Partner team. As a key member of our team, you will be responsible for providing technical advisory and guidance to implementation leaders in assigned accounts to ensure activation and adoption of the SAP BTP portfolio.
Key Responsibilities- Proactively partner with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account team.
- Act as the primary SAP BTP point of contact and drive alignment across SAP and customer resources.
- Analyze customer technical needs and execute activation plans for assigned customers.
- Instruct and prepare customers to make the best use of the solution, in alignment with their project goals, SAP strategy, and roadmap.
- Serve as a voice of the customer to internal SAP stakeholders.
- Collaborate with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Product Management groups, Support, Services, Partners, etc.
- Broad understanding of Integration, Application, Data, Infrastructure, and Security technology domains in the enterprise software world.
- Professional knowledge of cloud software solutions and cloud delivery models.
- Ability to understand and consult on solution architectures.
- Strong communication, analytical, presentation, and account management skills.
- Experience hosting and managing digital events with a broad international and multicultural audience.
- Strong customer service mindset and customer empathy.
- Ability to manage complex organizational dynamics both internally at SAP and externally with customers and partners.
- Continuous adaptability to unique business and cultural practices of each region/country.
- Strong sense of accountability.
- Tailor, articulate, and clearly communicate messages relevant to each target audience.
- Understanding of SAP solutions portfolio and BTP services.
- Understanding and implementation experience with one or more SAP Solutions, in particular S4/HANA.
- At least 3 years of experience working in the IT Industry.
- Passion for learning new technologies and excitement to try new approaches to drive scalability.
- Enjoy problem-solving to find the win for the customer in a fast-moving team-based environment.
SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
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Madrid Centro, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) Customer Success team as a Customer Success Partner. In this role, you will be responsible for partnering with RISE with SAP and Pay-As-You-Go customers to drive sustainable growth and adoption of SAP BTP services.Key...
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Madrid Centro, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) Customer Success team as a Customer Success Partner. In this role, you will be responsible for partnering with RISE with SAP and Pay-As-You-Go customers to drive sustainable growth and adoption of SAP BTP services.Key...
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Madrid Centro, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (BTP) Customer Success Partner (CSP) team as a trusted advisor to our flagship EMEA customers.Key ResponsibilitiesPartner with customers to drive sustainable growth and adoption of SAP BTP services, coordinating activities with the Account...
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Madrid Centro, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (BTP) Customer Success Partner (CSP) team as a trusted advisor to our flagship EMEA customers.Key ResponsibilitiesPartner with customers to drive sustainable growth and adoption of SAP BTP services, coordinating activities with the Account...
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Madrid, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (BTP) Customer Success Partner team. As a key member of our team, you will be responsible for providing technical advisory and guidance to our customers to ensure successful activation and adoption of our BTP services.Key...
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Madrid, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (BTP) Customer Success Partner team. As a key member of our team, you will be responsible for providing technical advisory and guidance to our customers to ensure successful activation and adoption of our BTP services.Key...
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Madrid, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) Customer Success Partner team. As a key member of our team, you will be responsible for providing technical advisory and guidance to implementation leaders in assigned accounts to ensure activation and adoption of the SAP BTP...
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Madrid, Madrid, España SAP A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) Customer Success Partner team. As a key member of our team, you will be responsible for providing technical advisory and guidance to implementation leaders in assigned accounts to ensure activation and adoption of the SAP BTP...
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Madrid, Madrid, España SAP A tiempo completoAbout the RoleThe SAP Business Technology Platform (SAP BTP) Customer Success Partner (CSP) role is a critical position within the SAP organization. As a CSP, you will be responsible for providing technical advisory and guidance to implementation leaders in assigned accounts to ensure activation and adoption of the SAP BTP portfolio.Key...
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Madrid, Madrid, España SAP A tiempo completoAbout the RoleThe SAP Business Technology Platform (SAP BTP) Customer Success Partner (CSP) role is a critical position within the SAP organization. As a CSP, you will be responsible for providing technical advisory and guidance to implementation leaders in assigned accounts to ensure activation and adoption of the SAP BTP portfolio.Key...
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