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hace 2 meses
We are seeking a highly skilled and experienced professional to join our SAP Business Technology Platform (SAP BTP) Customer Success Partner team. As a key member of our team, you will be responsible for providing technical advisory and guidance to implementation leaders in assigned accounts to ensure activation and adoption of the SAP BTP portfolio.
Key Responsibilities- Proactively partner with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account team.
- Drive alignment across SAP and customer resources as the primary SAP BTP point of contact.
- Analyze customer technical needs and execute activation plans for assigned customers.
- Instruct and prepare customers to make the best use of the solution, in alignment with their project goals, SAP strategy, and roadmap.
- Act as a voice of the customer to internal SAP stakeholders.
- Collaborate with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Product Management groups, Support, Services, Partners, etc.
- Broad understanding of Integration, Application, Data, Infrastructure, and Security technology domains in the enterprise software world.
- Professional knowledge of cloud software solutions and cloud delivery models.
- Ability to understand and consult on solution architectures.
- Strong communication, analytical, presentation, and account management skills.
- Experience hosting and managing digital events with a broad international and multicultural audience.
- Strong customer service mindset and customer empathy.
- Ability to manage complex organizational dynamics both internally at SAP and externally with customers and partners.
- Continuous adaptability to unique business and cultural practices of each region/country.
- Strong sense of accountability.
- Tailor, articulate, and clearly communicate messages relevant to each target audience.
- Understanding of SAP solutions portfolio and BTP services.
- Understanding and implementation experience with one or more SAP Solutions, in particular S4/HANA.
- At least 3 years of experience working in the IT Industry.
- Passion for learning new technologies and excitement to try new approaches to drive scalability.
- Enjoy problem-solving to find the win for the customer in a fast-moving team-based environment.
SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
