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Customer Support Representative with Multilingual Expertise
hace 2 meses
Job Title: Customer Support Representative with French or German
About the Role:
We are seeking a highly skilled Customer Support Representative to join our team at Amadeus. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service and technical support to our global customer base in the hospitality industry.
Main Responsibilities:
- Maintain a high level of verbal and written customer support required by our global customers.
- Provide efficient and prompt customer service, technical support, and follow-up on customer requests.
- Develop continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes.
- Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations.
About You:
- Experience in Customer Service area.
- Problem solver who takes initiative to get things done, an enthusiastic go-getter.
- You are a customer-oriented problem solver who can beat communication barriers and technical obstacles for our customers.
- You are quick to use new software tools such as Salesforce or Microsoft Office.
- Hospitality background and Revenue Management would be beneficial.
- You are proficient in English.
- French or German (B2 level).
What We Can Offer:
- A vibrant multi-cultural environment with countless international mobility opportunities.
- Permanent contract and a competitive benefits package such as pension plan, travel, life, healthcare insurance, and lunch allowance, and other perks.
- You will have a hybrid working model in one of the best cities in the world.
- Career growth opportunities.
- You'll be joining one of the world's top software companies.
- Hybrid model (50/50) and working shifts from Sunday to Thursday (the days off: Friday and Saturday).
Diversity & Inclusion:
We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation. Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
