Digital Banking Expert
hace 7 días
Company Overview: Our client, a leading BPO organization, is assembling a multilingual team of investment specialists in the banking industry. With over 40 years of experience, operations in 88 countries, and more than 420,000 employees, they are ideal for ambitious career growth.
Estimated Salary: €25-€35 per hour based on industry standards and qualifications.
Job Description: As a Digital Banking Expert, you will engage with high-level clients from a top European digital bank, providing expert savings advice and introducing innovative banking products designed for high returns.
Key Responsibilities:
- Provide exceptional customer service to bank clients through various channels including phone, email, WhatsApp, and chat.
- Assist customers with banking-related inquiries, such as account openings, password resets, and transfers.
- Manage back-office tasks including email and WhatsApp communication.
- Present and promote innovative banking products.
- Ensure compliance with regulations on transparency, service information, and client protection regarding investment products.
- Identify and report issues within banking applications and follow up as needed.
- Meet quality standards and achieve sales objectives set by the entity.
Required Skills and Qualifications:
- Dutch: C2 level
- Preferred studies in Business Administration, Mathematics, or Law
- Proficiency in MS Office (Excel, Word, PowerPoint, Access)
- Prior experience in banking is appreciated but not required
- Skills & Competencies: Strong customer focus, empathy, and active listening skills; excellent verbal and written communication abilities; analytical mindset with the ability to learn autonomously; commercial aptitude, along with strong social and client-facing skills; problem-solving capabilities; team player with a proactive and results-oriented attitude; ability to organize, plan, and perform well under pressure; flexibility and adaptability to evolving environments and new technologies; initiative and a can-do attitude.
Benefits:
- 38.5 hours/week, Monday to Sunday (with 2 days off per week and 2 weekends off per month)
- Working hours: 2:00 PM to 10:00 PM
- Permanent contract
- Referral Program: Earn a bonus (up to 2,000 euro, depending on the market/project) by referring a friend
- 32 calendar days of annual vacation
- The opportunity to work with the world's largest service provider
- Genuine possibilities for growth within the company
-
Digital Banking Infrastructure Expert
hace 7 días
Madrid, Madrid, España Western Union A tiempo completoAs a seasoned IT operations professional in the retail financial sector, you see beyond mere functionality and view it as an opportunity to elevate the customer experience. You relish the challenge of troubleshooting and resolving outages, security issues, and crafting product enhancements to ensure seamless service delivery for customers. Your passion for...
-
Digital Banking Reliability Engineer
hace 7 días
Madrid, Madrid, España Western Union A tiempo completoReliability Engineer for Digital BankingWe are seeking a skilled Reliability Engineer to join our Digital Banking Technology Operations team in Madrid. As a key member of our team, you will be responsible for establishing and developing digital banking and wallet solutions globally. Your primary focus will be on overseeing real-time payment processing,...
-
Reliability Engineer for Digital Banking Solutions
hace 3 semanas
Madrid, Madrid, España Western Union A tiempo completoUnlock Your Potential as a Digital Banking Reliability EngineerAre you a technology operations expert with a passion for improving customer experiences in the retail financial industry?We're seeking a skilled Reliability Engineer to join our Digital Banking Technology Operations team in Madrid. As a key member of our team, you'll play a critical role in...
-
Digital Banking Visionary
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoAs a Digital Banking Visionary at Western Union, you will be responsible for leading and managing a team in the Digital Banking sector. This role requires a strong technical background, leadership skills, and a passion for driving digital transformation in the financial services industry.We are seeking an innovative and experienced Technical Manager to...
-
Digital Banking Infrastructure Engineer
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoTransforming Digital Banking InfrastructureWe are seeking a skilled Digital Banking Infrastructure Engineer to join our team in Madrid. As a key member of our Digital Banking Infrastructure and IT Operations team, you will be responsible for establishing and developing the digital banking infrastructure in the assigned region.Key Responsibilities:Help...
-
Digital Banking Technical Leader
hace 3 semanas
Madrid, Madrid, España Western Union A tiempo completoTransformative Digital Banking Leadership OpportunityWe are seeking a visionary Technical Manager to spearhead the development and implementation of innovative digital banking solutions. The ideal candidate will be responsible for leading a team of skilled professionals to design, build, and deploy cutting-edge digital banking platforms and applications....
-
Digital Banking Support Engineer
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoDigital Banking Application Support EngineerRole Summary: We are seeking a highly skilled Digital Banking Application Support Engineer to join our team in Madrid. As a key member of our Digital Banking Application Support team, you will be responsible for establishing and developing digital banking infrastructure globally, while overseeing the integration of...
-
Digital Banking Infrastructure Engineer
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoTransform the Customer Experience with Digital Banking InfrastructureWe are seeking a skilled IT Operations Specialist to join our Digital Banking Infrastructure and IT Operations team in Madrid. As a key member of our team, you will be responsible for establishing core digital banking and wallet solutions globally, while overseeing the integration of...
-
Digital Banking Infrastructure Engineer
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoKey ResponsibilitiesAs a Digital Banking Infrastructure Engineer, you will be responsible for establishing core digital banking and wallet solutions globally, while overseeing the integration of infrastructure, networks, and real-time payment processing.You will be a strong resource in the regional IT operations team and support for maintenance,...
-
Madrid, Madrid, España Https:Www.Energyjobline.ComSitemap A tiempo completoImprove Customer Experience through Digital Banking TechnologyAt Western Union, we're committed to delivering exceptional customer experiences through our digital banking solutions. As a Digital Banking Technology Operations Specialist, you'll play a critical role in ensuring the reliability and performance of our digital banking ecosystem. Key...
-
Digital Banking Technical Lead
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoTechnical Manager - Digital BankingWe are seeking an innovative Technical Manager to lead and manage a team in the Digital Banking sector. The ideal candidate will be responsible for overseeing the development, implementation, and maintenance of digital banking solutions. This role requires a strong technical background, leadership skills, and a passion for...
-
Digital Banking Technical Lead
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoDigital Banking Technical LeadWe are seeking a highly skilled Digital Banking Technical Lead to lead and manage a team in the Digital Banking sector. The ideal candidate will be responsible for overseeing the development, implementation, and maintenance of digital banking solutions. This role requires a strong technical background, leadership skills, and a...
-
Digital Banking Technology Operations Specialist
hace 2 semanas
Madrid, Madrid, España Https:Www.Energyjobline.ComSitemap A tiempo completoDigital Banking Technology Operations SpecialistWe are seeking a skilled Digital Banking Technology Operations Specialist to join our Digital Banking Technology Operations team in Madrid. As a member of our team, you will be responsible for establishing and developing digital banking and wallet solutions globally, while overseeing real-time payment...
-
Digital Banking Reliability Engineer
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoJob SummaryWestern Union is seeking a skilled Reliability Engineer for Digital Banking to join our Digital Banking Technology Operations team in Madrid, Spain. As a key member of our team, you will be responsible for establishing core digital banking and wallet solutions globally, while also overseeing real-time payment processing.Key ResponsibilitiesHelp...
-
Digital Banking CRM Strategist
hace 5 días
Madrid, Madrid, España Western Union A tiempo completo**Unlock the Power of Digital Banking with Western Union**We are seeking a highly skilled Digital Banking CRM Strategist to join our team in Europe. As a key member of our Digital Banking Go-to-Market team, you will play a vital role in planning, implementing, and achieving activation and engagement targets for our digital banking product.In this exciting...
-
Digital Banking Technology Operations Specialist
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoTransforming Digital BankingAre you passionate about technology operations in the retail financial industry? Do you see it as an opportunity to improve the customer experience? As a successful digital banking reliability engineer, you enjoy the challenge of troubleshooting and resolving outages, issues, and building product enhancements to ensure...
-
Digital Banking CRM Manager
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoDrive Customer Engagement and Activation for Digital Banking ProductsWestern Union is seeking a highly skilled Digital Banking CRM Manager to join our team. As a key member of our Digital Banking team, you will be responsible for planning, implementing, and achieving the activation and engagement targets for our digital banking product in Europe.In this...
-
Digital Banking CRM Manager
hace 1 mes
Madrid, Madrid, España Western Union A tiempo completoRole OverviewWestern Union is seeking a highly skilled Digital Banking CRM Manager to join its team in Europe. As a key member of the Digital Banking Go-to-Market team, you will be responsible for planning, implementing, and achieving the activation and engagement targets for our digital banking product in Europe.Key Responsibilities Design, schedule, and...
-
Digital Banking Solutions Lead
hace 7 días
Madrid, Madrid, España Western Union A tiempo completoWe are seeking a skilled Digital Banking Solutions Lead to oversee the development, implementation, and maintenance of digital banking solutions. As a key member of our team, you will be responsible for providing direction, mentorship, and support to your technical team.**Key Responsibilities:**• Lead the technical team in the design, development, and...
-
Digital Banking Infrastructure Engineer
hace 4 semanas
Madrid, Madrid, España Western Union A tiempo completoRole OverviewAs a Digital Banking Infrastructure Engineer at Western Union, you will play a crucial role in establishing and developing the digital banking infrastructure in the assigned region. This includes overseeing the integration of infrastructure, networks, and real-time payment processing.Key ResponsibilitiesHelp establish and develop the digital...