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Account Manager
hace 2 meses
Accommodations Plus International is seeking a seasoned professional to join our team as an Account Manager. This role is responsible for managing existing client relationships with our airlines and partners, with a focus on maximizing revenue and client satisfaction.
Key Responsibilities:
- Manage existing client relationships to maximize revenue and client satisfaction
- Work closely with the Research & Sourcing team to provide destination information and ensure seamless sourcing
- Conduct hotel site inspections domestically and internationally to ensure client criteria are met
- Negotiate hotel contracts on behalf of the airline, ensuring mutually beneficial terms and conditions
- Monitor market conditions to ensure the best rates, amenities, and contract terms are maintained
- Proactively manage potential risks to the contract and negotiate terms to positively impact the client
- Work closely with the sales team to ensure client needs are met and share leads
- Manage crew member feedback and ensure complaints are addressed in a timely fashion
- Load and maintain negotiated rates on Hotel Express and verify contract information in ACES
- Ensure all revenue opportunities are in the CRM with accurate business start dates
- Maintain all flight information and ensure clients are aligned with appropriate software solutions
Requirements:
- Established experience in the travel industry, with at least 5 years of experience working closely with hotels
- Bachelor's degree in business administration, sales, and marketing, or related field
- Strong Microsoft Office computer skills, with emphasis on Excel
- Exceptional verbal and written communication skills
- Customer service and client relationship skills
- Ability to work with and understand diverse cultures
- Organized self-starter who can work proactively and independently
- Able to multi-task and work well under strict deadlines and fast-paced environment
Work Environment:
This position operates as a remote location in Madrid, Spain.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position Type and Expected Hours of Work:
This is a full-time position, with normal core business hours. Occasional evening and weekend work may be required as job duties demand.
Travel:
This position requires travel up to 25%.
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