Portuguese Speaking Customer Service Specialist

hace 3 semanas


Madrid, Madrid, España Cbt A tiempo completo

Job Overview

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We are seeking a highly skilled Portuguese Speaking Customer Service Specialist to join our team at Cbt. As a customer-focused individual with excellent communication skills, you will be responsible for delivering outstanding service to our Portuguese-speaking clients.

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About the Role

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This is a fully remote position that offers the flexibility to work from anywhere within Bulgaria. You will interact with customers through phone, email, and live chat, providing timely and professional assistance to resolve inquiries and issues.

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Key Responsibilities

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Customer Support: Provide exceptional customer service by responding quickly and professionally to inquiries via phone, email, and live chat.

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Problem Resolution: Efficiently identify and resolve customer issues while ensuring a positive experience.

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Product Knowledge: Stay informed about our products and services to provide accurate information, troubleshooting support, and helpful guidance to customers.

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Order Management: Assist customers with placing, updating, and tracking orders, as well as providing support for all web service-related queries.

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Technical Assistance: Offer clear and understandable technical assistance, helping customers effectively use our services.

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Requirements

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To succeed in this role, you should have:

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Fluent Portuguese: Native or near-native fluency in written and spoken Portuguese is essential.

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B2 English Proficiency: A strong command of English (B2 level or higher) is required for internal communication and documentation.

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Customer Service Experience: Previous experience in customer service is an advantage, but not mandatory.

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Strong Analytical Skills: Excellent problem-solving abilities and a customer-first mindset are crucial for resolving customer inquiries.

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Excellent Communication Skills: Strong verbal and written communication skills are vital for interacting with customers and colleagues.

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What We Offer

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In return for your expertise and dedication, we offer:

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Competitive Salary: A highly competitive salary based on your experience and qualifications (approximately €25,000 - €35,000 per year).

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Health and Life Insurance: Comprehensive health and life insurance coverage to support your well-being.

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Relocation Package: For those relocating to Bulgaria, we offer a relocation package to assist with your transition.

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Career Growth Opportunities: We are committed to investing in the growth and development of our team members, offering opportunities for advancement and professional growth.

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Remote Work Flexibility: This position offers a fully remote work model, allowing you to work from anywhere within Bulgaria.

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Vibrant Work Environment: Join an international and collaborative team that values a positive, inclusive work culture.

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Additional Benefits: Along with a competitive salary, we offer various perks, including performance bonuses, team-building activities, and more.



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