Customer Support Specialist

hace 2 meses


Barcelona, Barcelona, España Sumup A tiempo completo

About the Role

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team in the DACH market. As a key member of our customer support team, you will be responsible for providing exceptional support to our German-speaking customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and chat channels
  • Assist merchants with questions and inquiries about our POS solution
  • Work collaboratively with cross-functional teams to resolve customer issues and improve overall customer experience
  • Contribute to the development and implementation of process improvements to enhance customer satisfaction

Requirements

  • Excellent verbal and written communication skills in German and English
  • Proven problem-solving skills and ability to work independently
  • Experience with CRM systems and ability to learn new technologies quickly
  • Strong multi-tasking skills and ability to work in a fast-paced environment

What We Offer

  • Flat hierarchies and small teams, allowing for autonomy and growth opportunities
  • Restaurant tickets and health insurance
  • Public transport subsidy and opportunities for professional development
  • Free drinks, fruits, cereals, and nuts for everyone
  • Fun team events, yoga, and a kicker table

About SumUp

We believe in empowering small business owners to succeed. Our mission is to create powerful, easy-to-use financial solutions that help them run their businesses with confidence. We're committed to diversity, equity, and inclusion, and strive to create a workplace that's welcoming and inclusive for all.



  • Barcelona, Barcelona, España Head Hunt International A tiempo completo

    Customer Support SpecialistOur client, a leading technology company, is seeking an experienced Customer Support Specialist to join their team in Athens, Greece. As a Customer Support Specialist, you will be responsible for providing top-notch support to customers, identifying their needs, and delivering solutions to resolve their issues.Key...


  • Barcelona, Barcelona, España German-World, Inc A tiempo completo

    We're looking for a talented Customer Support Specialist to join our Support team.As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their EV charging experience is seamless and reliable.You will be the first point of contact for customers experiencing issues with their charging stations,...


  • Barcelona, Barcelona, España Careerxtra A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a Danish speaker, you will be responsible for providing exceptional customer service to our Swedish-speaking clients, resolving their inquiries and issues via phone, email, or chat.Key Responsibilities:Provide support to Danish-speaking...


  • Barcelona, Barcelona, España Careerxtra A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a Danish speaker, you will be responsible for providing exceptional customer service to our Swedish-speaking clients, resolving their inquiries and issues via phone, email, or chat.Key Responsibilities:Provide support to Danish-speaking...


  • Barcelona, Barcelona, España Careerxtra A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist fluent in Swedish to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our Swedish-speaking clients via phone, email, or chat.Key Responsibilities:Provide support to Swedish-speaking...


  • Barcelona, Barcelona, España Careerxtra A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist fluent in Swedish to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our Swedish-speaking clients via phone, email, or chat.Key Responsibilities:Provide support to Swedish-speaking...


  • Barcelona, Barcelona, España Careerxtra A tiempo completo

    Job Title:Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist fluent in Danish to join our team at Careerxtra in Barcelona. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our Danish-speaking clients via phone, email, or chat.Key...


  • Barcelona, Barcelona, España Careerxtra A tiempo completo

    Job Title:Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist fluent in Danish to join our team at Careerxtra in Barcelona. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our Danish-speaking clients via phone, email, or chat.Key...


  • Barcelona, Barcelona, España Play'N Go A tiempo completo

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Play'N Go. As a Customer Support Specialist, you will be the first point of contact for our customers, handling incoming contacts via phone and mail. Your primary responsibility will be to assist customers and deal with...


  • Barcelona, Barcelona, España Tecalliance A tiempo completo

    Customer Support SpecialistAt TecAlliance, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring their queries are resolved efficiently and effectively.Key Responsibilities:Analyze and resolve customer...


  • Barcelona, Barcelona, España Careerxtra A tiempo completo

    Job Title:Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist fluent in Swedish to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our Swedish-speaking clients via phone, email, or chat.Your primary goal will be to deliver...


  • Barcelona, Barcelona, España Careerxtra A tiempo completo

    Job Title:Customer Support SpecialistJob Description:We are seeking a highly skilled Customer Support Specialist fluent in Swedish to join our team in Barcelona. As a key member of our customer support team, you will be responsible for providing exceptional support to our Swedish-speaking clients via phone, email, or chat.Your primary goal will be to deliver...


  • Barcelona, Barcelona, España Merantix A tiempo completo

    **Customer Support Specialist**Our Customer Support Team is a dynamic group of professionals who are passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you will play a critical role in helping our customers overcome technical challenges and achieve their goals.**Responsibilities**Provide timely and effective...


  • Barcelona, Barcelona, España Merantix A tiempo completo

    **Customer Support Specialist**At Merantix, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Customer Support Team, you will be responsible for providing exceptional support to our customers through various channels, including live chat, email, and phone.**Key Responsibilities:**Support customers with technical...


  • Barcelona, Barcelona, España Red Frog Recruitment A tiempo completo

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and issues via phone, email, and chatAssist clients with account issues, product...


  • Barcelona, Barcelona, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team in Barcelona. As a Customer Support Specialist, you will be responsible for providing exceptional service to customers, handling incoming queries via phone, email, chat, or automated alerts, and ensuring that user needs are met quickly.Key Responsibilities Efficiently...


  • Barcelona, Barcelona, España Talent Search People - Native Speakers A tiempo completo

    Customer Support RoleWe are looking for a skilled Customer Support Specialist to join our team at Talent Search People - Native Speakers.Responsibilities:Provide first-line support to customers via various communication channels.Identify and resolve customer issues in a timely and efficient manner.Answer customer questions about insurance options, refunds,...


  • Barcelona, Barcelona, España Van Ons A tiempo completo

    Customer Support SpecialistAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same?As a Customer Support Specialist at Van Ons, you will be the primary point of contact for our customers, providing timely and effective support for their website management needs. Your...


  • Barcelona, Barcelona, España Cpm International A tiempo completo

    Customer Support Specialist OpportunityCpm International is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key Responsibilities:Handle customer inquiries and resolve issues in a...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team in Barcelona. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.Key ResponsibilitiesSupport customers with inquiries related to telecom...