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Customer Support Specialist

hace 2 meses

Barcelona, Barcelona, España careerxtra A tiempo completo

Job Title: Customer Support Specialist

Location: Remote

Employment Type: Full-Time

Job Description:

We are seeking a highly skilled Customer Support Specialist to join our team at CareerXtra. As a Danish speaker, you will play a crucial role in providing exceptional customer service to our clients, resolving their inquiries and issues via phone, email, or chat.

The ideal candidate will possess strong communication skills, be passionate about helping others, and thrive in a fast-paced environment. You will be responsible for delivering timely and accurate information, troubleshooting problems, and ensuring a positive customer experience.

Key Responsibilities:

  1. Provide support to Danish-speaking customers through multiple channels (phone, email, chat).
  2. Assist customers with product inquiries, troubleshooting, and account management.
  3. Handle and resolve customer complaints and escalate complex issues when necessary.
  4. Accurately document customer interactions and follow up on outstanding issues.
  5. Collaborate with internal teams to ensure customer satisfaction and seamless problem resolution.
  6. Stay up-to-date with product knowledge to offer effective and relevant support.
  7. Identify opportunities to improve customer support processes and recommend solutions.

Qualifications Required:

  1. Fluency in Danish and proficiency in English.
  2. Previous experience in customer support or a related field.
  3. Strong problem-solving skills and a customer-centric mindset.
  4. Excellent verbal and written communication skills.
  5. Ability to multitask and work efficiently in a fast-paced environment.
  6. Familiarity with CRM tools and support software is a plus.

Why Work with Us?

  1. Competitive benefits and relocation assistance are available for the right candidate.
  2. A dynamic and multicultural work environment.
  3. Opportunities for professional growth and development.
  4. Be part of a supportive and friendly team committed to customer success.