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Technical Support Specialist
hace 2 meses
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team at Reconocida Empresa. As a Central Support agent, you will play a critical role in providing fast and useful support to our marketplace teams and connected sellers on a daily basis.
Key Responsibilities
- Manage, categorize, and find solutions to tickets via our internal tool (FreshDesk), while closely following up on answer lead time.
- Communicate issues and bugs to the different marketplace teams.
- Liaise regularly with the product owner/product team/external partner to escalate risks, issues, and challenges, and assist in the improvement of tools when possible.
- Create and manage reports and analysis.
Requirements
- 2+ years of experience as a technical support specialist.
- Knowledge of marketplace/API specific tools, MS office (+excel/Openoffice sheets mastering), and webtools.
- Database comprehension and IT capacities.
- Detailed knowledge of marketplace flows.
- Good level of English and French is mandatory, Italian and/or Spanish are a plus.
- Excellent communication, organizational, and problem-solving skills, with the ability to evolve in a complex and dynamic environment.
What We Offer
- Variable bonus.
- Teleworking possible up to 2 days/week & flex office.
- Online training learning platform.
- Health insurance available from the 3rd month of employment.
- Connected fridges and inter-company dining.
Recruitment Process
- First telephone interview with a recruiter to discuss your understanding of the position, your experience, your personal and professional motivations, and your values.
- Second interview with the direct manager as well as the recruiter to exchange and explain the position.
About Us
We are a company committed to diversity and inclusion, and we guarantee that you can be yourself. We are an equal opportunities employer and welcome applications from people with health conditions or impairments.
