Account Manager Patient Operations Specialist

hace 1 día

Zaragoza, Zaragoza, España Bristol-Myers Squibb A tiempo completo
Job Summary:

As a Senior Manager, Patient Operations Apheresis, you will be responsible for managing the onboarding and ongoing performance of Apheresis Centers used for Celgene/BMS Clinical and Commercial Antigen Receptor (CAR) T cell Therapies in your assigned region. You will work cross-functionally with a large set of stakeholders within the Cell Therapy Franchise, at local, regional, and global levels.

Duties and Responsibilities:
  • Onboard and manage Apheresis sites involved in clinical and commercial Chimeric Antigen Receptor (CAR) T-cell Therapies as per launch plans and established processes, in collaboration with internal clinical and commercial teams for Spain and other markets as needed.
  • Develop and foster relationships with Apheresis Center Staff for assigned region.
  • Collect VOC (Voice of Customer) and VOB (Voice of Business) feedback used for continuous operations improvement.
  • Comply with applicable SOP's and regulations.
  • Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers, as well as change controls and GxP documentation, as required.
  • Closely work and collaborate with Scheduling and Cell Therapy Operations, Quality Assurance, Supply Chain, Clinical & Commercial, Information Technology, Project Management teams and other internal business partners such as local affiliates.
  • Manage and collaborate on local, regional, and global projects, as assigned.
  • Manage rollout of process changes internally and with assigned sites, as applicable.
  • Ensure data is accurately captured and consistent using the Information Systems and tools deployed within the organization.
  • Develop, monitor, and roll out KPIs and reporting tools.
Requirements:
  • Required minimum 5 years of experience in a regulated environment either hospital or pharmaceutical/biotech industry.
  • Experience working in Cell Therapy, Apheresis or Stem Cell Transplant programs.

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