Hotel Operations Specialist
hace 1 día
We are seeking a highly skilled Hotel Operations Specialist to join our team at Kenes Group. As a key member of our operations team, you will be responsible for providing exceptional customer support to our clients, managing hotel reservations and payments, and communicating effectively with external suppliers.
Key Responsibilities:
- Provide excellent customer support to all Kenes Group clients;
- Conduct all hotels reservations along with payments, billing, invoicing, amendments, cancellations, etc.;
- Update the Kenes Group allotment systems with the necessary data;
- Communicate efficiently on a daily basis with all external suppliers, negotiate rates and deadlines;
- Work closely with all Kenes Group departments and project teams, outside suppliers, including hotels, local agents, wholesalers, pharmaceutical companies and travel agencies around the world;
- Meet and exceed the hotels' operations targets;
- The position requires occasional travel abroad, including representing Kenes Group onsite at congresses;
Requirements:
- Bachelor's degree – an advantage;
- Minimum of two years of experience in hotels, tourism, travel, or the events industry;
- Knowledge of rates and other established concepts in the hotel industry – an advantage;
- Extensive experience in a global work environment;
- Fluent English, verbal and written communication, other European languages – an advantage;
- Computer skills – full comprehension of Microsoft Office, ERP systems, interfaces between different systems;
If you are a motivated and detail-oriented individual with a passion for hotel operations, we encourage you to apply for this exciting opportunity.
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