Administrative Operations Coordinator

hace 3 semanas


Madrid, Madrid, España Sagan A tiempo completo

Company Overview: Sagan is a rapidly growing cleaning business, specializing in window cleaning, roof cleaning, pressure washing, and more. Our team prides itself on delivering exceptional care and building strong customer relationships while scaling operations to meet increasing demand.

Salary Range: Up to $3500 USD per month (based on remote work location and job requirements).

Job Description

We are seeking an experienced Office Manager to play a critical role in the day-to-day operations of our business. The ideal candidate will provide support in customer service, sales, scheduling, and general administrative tasks. This includes:

  • Customer Service & Sales: Respond to customer inquiries via email and phone, ensuring prompt and professional communication. Provide service quotes, follow up to convert leads, and address customer concerns with empathy.
  • Scheduling & Dispatching: Optimize and manage technician schedules and routes. Serve as the communication hub between field technicians and office operations.
  • Administrative Support: Maintain accurate records in the CRM system and prepare daily performance reports. Manage rescheduling, cancellations, and exceptions effectively.
  • Cross-Training & Collaboration: Master all aspects of quoting, sales, and scheduling to ensure operational continuity during busy periods. Collaborate with team members for seamless task management.
  • Process Improvement: Identify and propose solutions to streamline operations and improve customer satisfaction.

Required Skills and Qualifications

The successful candidate will possess:

  • Previous experience in customer service, office administration, or scheduling.
  • Exceptional communication skills in English, both written and verbal.
  • Strong organizational and multitasking abilities.
  • Remote work experience is a plus.

Benefits

We offer competitive compensation and opportunities for growth. As a member of our dynamic team, you can expect:

  • Work remotely from anywhere in the world.
  • Be part of a rapidly growing and innovative company.
  • Competitive compensation based on experience and qualifications.
  • Opportunities for growth and professional development.


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