Dutch Customer Service Representative

hace 17 horas

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Customer Service Representative - Dutch

Teleperformance Spain, a leading provider of customer experience management, is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the Dutch language.

Responsibilities:

  • Provide frontline service to customers and route their calls to the appropriate department
  • Provide a friendly and efficient service in answering customer queries
  • Ensure agreed KPIs are met
  • Perform duties in a compliant manner in accordance with policies and procedures
  • Develop and maintain a working knowledge of our products

Requirements:

  • Native level of Dutch
  • Ability to speak and write English fluently
  • Minimum of 2 years customer services experience, preferably in a similar industry
  • Excellent customer focus and the ability to work to tight deadlines
  • IT literate - Previous Salesforce.com knowledge an advantage
  • Excellent time management & telephone etiquette
  • Highly professional written and verbal communication skills
  • Proactive – can work with minimal supervision

Benefits:

  • Full-time position, from Monday to Friday, from 9.00 to 18.00
  • Salaries 20.555,97€ gross/year
  • This is a Hybrid working model in Barcelona.
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
  • Relocation support
  • 1 week of initial training.
  • A permanent presence of coaches who will facilitate your personal and professional development.
  • Employment with the world's largest provider of contact center services.
  • Excellent work environment, great colleagues, social arrangements and personal development.
  • International business casual environment.
  • Permanent Contract.
  • Competitive Benefits package

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