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Dutch Customer Service Representative
hace 2 meses
Teleperformance Spain, a leading provider of customer experience management and contact center services, is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Responsibilities:- Provide frontline service to customers and route their calls to the appropriate department
- Offer a friendly and efficient service in answering customer queries
- Ensure agreed KPIs are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products
- Native level of Dutch
- Ability to speak and write English fluently
- Minimum of 2 years customer services experience, preferably in a similar industry
- Excellent customer focus and the ability to work to tight deadlines
- IT literate - Previous Salesforce.Com knowledge an advantage
- Excellent time management & telephone etiquette
- Highly professional written and verbal communication skills
- Proactive – can work with minimal supervision
- Full-time position, from Monday to Friday, from 9.00 to 18.00
- Salaries 20,555.97€ gross/year
- Hybrid working model in Barcelona
- Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
- Relocation support
- Training and Development: 1 week of initial training and permanent presence of coaches who will facilitate your personal and professional development
