Technical Solutions Expert

hace 2 semanas

Madrid, Madrid, España Amazon A tiempo completo
About the Role

As a Technical Solutions Expert at Amazon, you will play a critical role in helping our Enterprise Support customers achieve the greatest value from our cloud services. This is a unique opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Key Responsibilities
  • Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.
What You'll Need
  • 7+ years of experience in IT system architecture, implementation, operations, and consulting, with a focus on distributed applications.
  • Experience working at or with mission-critical enterprise business customers.
  • Experience with operating and troubleshooting in at least three of the following areas: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.
  • Fluent in both English and Korean.
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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