Technical Solutions Expert

hace 7 días

Madrid, Madrid, España Amazon A tiempo completo

Job Summary

We are seeking a highly skilled Technical Solutions Expert to join our team at Amazon. As a Technical Solutions Expert, you will play a critical role in helping our Enterprise Support customers achieve the greatest value from our cloud services.

Key Responsibilities

  • Provide field support to resolve inquiries from Enterprise customers regarding cloud services or CloudComplete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning to ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges, and lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.

Requirements

  • 7+ years of hands-on and troubleshooting experience in one of the following areas: infrastructure, Linux or Windows system administration, networking, CDN, database, DevOps, BigData, Analytics, AI, ML, security, open source, or web application development.
  • Strong customer focus and bias for action, and ability to work with remote teams.
  • Candidates must have business communication skills in Korean.
  • Bachelor's Degree in Computer Science, Math, or related discipline required, or equivalent work experience.

Preferred Qualifications

  • Experience with AWS services and/or other cloud offerings.
  • External customer-facing experience as a technical lead, with strong presenting skills to both large and small audiences.
  • Experience in a tech support or customer escalation role.
  • Ability to manage multiple tasks and projects in a fast-moving environment.
  • Business communication skills in English.

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