Technical Solutions Expert

hace 5 días

Madrid, Madrid, España Rockwell Automation A tiempo completo

Job Summary

The Technical Solutions Expert is a technical resource for Rockwell Automation technology and products within their area(s) of expertise. Deliver proof of concept, after sales support, and is a trusted advisor to the sales organization and channel. They are responsible for technical support in pre-sales activities for a specific range of products within a defined geography. You will report to Technology Manager SWC & ITD.

Main Responsibilities

  • Be the technical product expert and focal point in the region/country for the product range.
  • Facilitate and provide product-based training to the sales team & channel.
  • Co-operate with the sales team in promoting the product range to all customers with presentations, demonstrations, proof of concepts, performance tests, and similar activities.
  • Present proposals and define and explain product differentiators and values versus competition.
  • Analyze products, have knowledge of competitor's strategy, and further define differentiators.
  • Participate in trade shows, seminars, and similar marketing activities, offering demonstrations and product expertise with customers where needed.
  • Support market access (Distributor & Systems Integrators) to ensure their capability in expressing the value and demonstration of RA product or technologies.
  • Assist Business Lead in launch of new products to the sales team and channel.
  • Validate and resolve compatibility issues of products within architectural solutions and provide guidance to customers/sales team.
  • Seek out and participate in both training opportunities to develop technical skills.
  • Update customers on new products and technology as related to customer's industry and application needs as a resource to the named account team.
  • Provide product gap and development feedback to the appropriate department.
  • Share insights with peers.
  • Work with Tech Support on post sales product issues.
  • Understand business models, organization, and go-to-market strategy.

Requirements

  • Bachelor's degree in an engineering/technical related field or equivalent.
  • Typically requires a minimum of 5 years of related experience.
  • Solution and application expertise, and related demonstrated sales experience.
  • Fluency with native language and command of English (written & spoken).

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