Technical Quality Manager

hace 2 días

Madrid, Madrid, España SAP A tiempo completo

About the Role

SAP is seeking a highly skilled Technical Quality Manager to join our Customer Success organization. As a key member of our team, you will work with customers with Premium Engagement contracts and be responsible for the overall delivery of contracted services.

Key Responsibilities

  • Lead the Premium Engagement program and support or execute analysis of customer situation/requirements.
  • Support or execute engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment.
  • Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops.
  • Understand Customer requirements and Co-ordinate delivery activities.

Requirements

  • Strong SAP business and technical solution architecture expertise.
  • 8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
  • Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
  • SAP project management, value management, and quality management practices.
  • Experience leading design, implementation, and change management projects.
  • Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience.
  • Experience working with c-levels, senior leaders, influencers, and believed advisors.
  • Strong facilitation, negotiation, and de-escalation skills.
  • Bachelor or Master's Degree: Science, Tech, Engineering, Math, Economics or Business Management.
  • Strong English Proficiency and Strong Spanish Proficiency.

About SAP

SAP is a cloud company with two hundred million users and more than one hundred thousand employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

Why Join SAP?

We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

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