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SAP Technical Quality Manager
hace 1 mes
SAP is seeking a highly skilled Technical Quality Manager to join our Customer Success organization. As a key member of our team, you will be responsible for delivering high-quality services to our customers with Premium Engagement contracts.
Key Responsibilities- Lead the Premium Engagement program and support or execute analysis of customer situation/requirements.
- Support or execute engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, and work with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams.
- Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery.
- Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops.
- Strong SAP business and technical solution architecture expertise.
- 8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
- Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
- SAP project management, value management, and quality management practices.
- Experience leading design, implementation, and change management projects.
- Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience.
- Experience working with c-levels, senior leaders, influencers, and believed advisors.
- Strong facilitation, negotiation, and de-escalation skills.
- Bachelor or Master's Degree: Science, Tech, Engineering, Math, Economics or Business Management.
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We have a highly collaborative team ethic and commitment to personal development. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
