SAP Technical Quality Manager

hace 2 semanas

Madrid, Madrid, España SAP A tiempo completo

Lead Premium Engagement Program

As a key member of the Customer Success organization, you will work with customers with Premium Engagement contracts and be responsible for the overall delivery of contracted services. This role requires strong SAP business and technical solution architecture expertise, as well as experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.

Key Responsibilities

  • Support or execute analysis of customer situation / requirements, including business requirements, program / project, IT, transformational, architecture, development, infrastructure, and operational topics
  • Support or execute engagement planning of Premium Engagement services to customer situation / requirements, solutions, create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams
  • Support engagement quality and execution of Premium Engagement services, including governance, top issue / escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery
  • Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops

Requirements

  • Strong SAP business and technical solution architecture expertise
  • 8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies
  • Experience with SAP HANA, S / 4 HANA, or SAP Business Technology Platform preferred
  • SAP project management, value management, and quality management practices
  • Experience leading design, implementation, and change management projects
  • Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
  • Experience working with c-levels, senior leaders, influencers, and believed advisors
  • Strong facilitation, negotiation, and de-escalation skills
  • Bachelor or Master's Degree : Science, Tech, Engineering, Math, Economics or Business Management
  • Strong English Proficiency
  • Strong Spanish Proficiency

About SAP

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and / or mental disabilities.

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