{\"Technical\" Quality Manager

hace 2 semanas


Madrid, Madrid, España SAP A tiempo completo

About the Job

SAP is seeking a Technical Quality Manager to join our Customer Success organization. As a key member of our team, you will be responsible for the overall delivery of contracted services for customers with Premium Engagement contracts.

About You

We are looking for a highly skilled and experienced professional with a strong background in SAP business and technical solution architecture. You will have 8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.

Responsibilities

  1. Lead the Premium Engagement program and support or execute analysis of customer situation/requirements.
  2. Support or execute engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment.
  3. Execute engineering services or resources for end-to-end projects or focused phased activities.

Requirements

We are looking for a candidate with:

  • Strong SAP business and technical solution architecture expertise.
  • 8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
  • Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
  • SAP project management, value management, and quality management practices.
  • Experience leading design, implementation, and change management projects.
  • Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience.
  • Experience working with c-levels, senior leaders, influencers, and believed advisors.
  • Strong facilitation, negotiation, and de-escalation skills.

About SAP

SAP is a global company with over 200 million users and more than 100,000 employees worldwide. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.



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