Customer Service Representative With German Language Skills

hace 1 mes


Barcelona, Barcelona, España Tdcx A tiempo completo

About the Role

Are you a customer-oriented individual who is passionate about creating a great brand experience and understands the importance of customer loyalty for business growth? Do you have a native-level proficiency in German and excellent communication skills in English?

We are seeking a highly motivated and customer-focused Customer Experience Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via email, phone, and chat.

Key Responsibilities:

  • Provide timely and effective solutions to customer inquiries and complaints.
  • Collaborate with cross-functional teams to ensure seamless customer experience.
  • Store customer-related data accurately and securely in our systems.
  • Develop in-depth knowledge of our products and services.
  • Live and apply our company mission to make healthcare more human.

About TDCX

TDCX is a leading provider of transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities. We serve clients in various industries, including fintech, gaming, technology, and more. Our commitment to #BeMore for our people, clients, and community has led to numerous industry awards and recognition as one of the best companies to work for in Asia.

Requirements:
  • Native-level proficiency in German and excellent communication skills in English.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Ability to work collaboratively with cross-functional teams.

What We Offer

We offer a competitive compensation package, premium workspaces, career opportunities, and workplace perks. If you are a motivated and customer-focused individual who is passionate about creating a great brand experience, we encourage you to apply.

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