Customer Service Representative With German Language Skills
hace 1 mes
About the Role
Are you a customer-oriented individual who is passionate about creating a great brand experience and understands the importance of customer loyalty for business growth? Do you have a native-level proficiency in German and excellent communication skills in English?
We are seeking a highly motivated and customer-focused Customer Experience Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via email, phone, and chat.
Key Responsibilities:
- Provide timely and effective solutions to customer inquiries and complaints.
- Collaborate with cross-functional teams to ensure seamless customer experience.
- Store customer-related data accurately and securely in our systems.
- Develop in-depth knowledge of our products and services.
- Live and apply our company mission to make healthcare more human.
About TDCX
TDCX is a leading provider of transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities. We serve clients in various industries, including fintech, gaming, technology, and more. Our commitment to #BeMore for our people, clients, and community has led to numerous industry awards and recognition as one of the best companies to work for in Asia.
Requirements:
- Native-level proficiency in German and excellent communication skills in English.
- Excellent customer service skills and ability to work in a fast-paced environment.
- Ability to work collaboratively with cross-functional teams.
What We Offer
We offer a competitive compensation package, premium workspaces, career opportunities, and workplace perks. If you are a motivated and customer-focused individual who is passionate about creating a great brand experience, we encourage you to apply.
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