Customer Care Ambassador for a Multinational Brand
hace 19 horas
We are seeking a highly skilled Customer Care Specialist to join our team in Lisbon. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through various communication channels.
Responsibilities and Impact- Satisfy customers in different matters (phone, chat, and email)
- Contribute to maintaining a positive reputation of a major brand
- Act in the interest of the customer and the company to resolve complaints mutually with a compromise
To succeed in this role, you should possess:
- A native German speaker or proficiency in German language
- Completed education
- An English level of B2 or B1 (depending on the position)
- A valid work permit for Portugal (required)
- Open-mindedness and willingness to work abroad
We offer a competitive compensation package including:
- Type of contract: long-term fixed term contract, renewable every year
- Working hours: full time (40h/week), Monday to Friday, with flexibility to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner) on a rotational schedule
- Salary conditions: including free accommodation (shared flat, all bills included): €950 gross/month, excluding accommodation: €1350 gross/month
We provide a range of benefits to support your well-being and career growth, including:
- Reimbursement of initial flight expenses after 9 months
- Airport pick up
- Yearly two-way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc. upon arrival
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
Lisbon offers a unique blend of culture, history, and lifestyle. You can expect:
- A colourful city view and a rich cultural heritage
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes, and a happy-go-lucky urban life
- A warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
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