Customer Care Ambassador for a Multinational Brand

hace 19 horas


Barcelona, Barcelona, España Blu Selection A tiempo completo
About the Role

We are seeking a highly skilled Customer Care Specialist to join our team in Lisbon. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through various communication channels.

Responsibilities and Impact
  • Satisfy customers in different matters (phone, chat, and email)
  • Contribute to maintaining a positive reputation of a major brand
  • Act in the interest of the customer and the company to resolve complaints mutually with a compromise
Requirements

To succeed in this role, you should possess:

  • A native German speaker or proficiency in German language
  • Completed education
  • An English level of B2 or B1 (depending on the position)
  • A valid work permit for Portugal (required)
  • Open-mindedness and willingness to work abroad
Benefits

We offer a competitive compensation package including:

  • Type of contract: long-term fixed term contract, renewable every year
  • Working hours: full time (40h/week), Monday to Friday, with flexibility to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner) on a rotational schedule
  • Salary conditions: including free accommodation (shared flat, all bills included): €950 gross/month, excluding accommodation: €1350 gross/month
About Our Offer

We provide a range of benefits to support your well-being and career growth, including:

  • Reimbursement of initial flight expenses after 9 months
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon arrival
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
  • Real career opportunities in different career paths
Living in Lisbon

Lisbon offers a unique blend of culture, history, and lifestyle. You can expect:

  • A colourful city view and a rich cultural heritage
  • Pros of living in a European capital on a budget
  • Delicious Portuguese cuisine and famous cafe culture
  • Friendly people, good vibes, and a happy-go-lucky urban life
  • A warm climate all year and a sunny beach life next to the Atlantic
  • A large English-speaking local community and international environment


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