High Tech Sales Representative with Excellent Customer Service Skills

hace 3 días


Barcelona, Barcelona, España Personalbüro U. Herrmann A tiempo completo

**Job Summary:**

We are seeking an experienced High Tech Sales Representative to join our team at Personalbüro U. Herrmann. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth through proactive communication and relationship building.

**Key Responsibilities:**

  • Mainly handle inbound activity (calls, emails, chat, tasks) of customers post sales requests.
  • Handle outbound calls when necessary to solve issues with customers and different internal business units.
  • Create quotes and follow up with cross-selling/up-selling and a proactive and service attitude.
  • Maintain personal knowledge of the Store portfolio and Post sales process.
  • Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests and escalations.

**Requirements:**

  • Have a proficient or bilingual level of Dutch and advanced English skills.
  • Minimum 1-year relevant experience.
  • Strong communication, customer-facing, and customer care skills.
  • Knowledge of sales techniques (up-/cross-selling, objection handling, etc).
  • Achievement and target-oriented, customer-driven, and motivated to work in sales.
  • IT knowledge and technical understanding.
  • Real capability to listen to customers and conduct effective qualification skills to ensure comprehensive understanding of customer needs.

**Benefits:**

  • Full-time contract with 39 hours/week, Monday to Friday, from 09:00 to 18:00.
  • Base salary of 20,000 euros per annum + up to 2,000 euros in bonus per annum.
  • Great office location in Barcelona.
  • Friends hunting (referral) bonus.
  • Full-paid training about the company and the project.
  • Career development program and specialized courses.

**Estimated Salary:** 22,000 - 25,000 euros per annum based on location and industry standards.



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