Customer Service Representative with Excellent Communication Skills
hace 3 días
Cpm International Telebusiness S.L. is a leading company in the global transportation sector, utilizing cutting-edge technology to revolutionize daily commutes and reduce the environmental footprint of humanity.
We are seeking a highly skilled Customer Support Advisor to join our team in Barcelona, Spain. The successful candidate will work closely with our Operations team to deliver exceptional customer service and support.
The role involves:
- Providing positive interactions with customers through phone, email, and digital channels
- Maintaining accurate customer records and resolving issues efficiently
- Supporting drivers and passengers through various communication channels
- Achieving service level agreements and contact centre KPIs
To be considered for this exciting opportunity, you must possess excellent English language skills, both written and spoken. Additionally, you should have a customer-first mindset, be tech-savvy, and organized with a strong ability to multitask.
In return, we offer a competitive salary of 19000€ per year, plus benefits including fully paid training, 24 holiday days, and a hybrid working model.
About us:
Cpm International believes in fostering a culture of care, curiosity, and achieving together. We celebrate diversity and provide equal opportunities for all employees. Our values include embracing change, being passionate about innovation, and delivering exceptional customer experiences.
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