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Executive Housekeeper
hace 1 mes
Job Summary
The Executive Housekeeper is responsible for overseeing the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry. This role works closely with employees to ensure guestrooms and public spaces are clean and well-maintained. The Executive Housekeeper is also responsible for completing inspections, holding employees accountable for corrective action, and ensuring guest and employee satisfaction while maintaining the operating budget.
Key Responsibilities
Manage Housekeeping operations and budgets
Ensure knowledge and understanding of OSHA regulations are up to date
Oversees all lost and found procedures
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
Works effectively with the Engineering department on guest room maintenance needs
Understands and complies with loss prevention policies and procedures
Ensures all employees have proper supplies, equipment, and uniforms
Assists in supervising an effective inspection program for all guestrooms and public space
Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary
Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager
Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance
Ensuring Exceptional Customer Service
Handles guest problems and complaints seeking assistance from supervisor as necessary
Assists in the review of comment cards and guest satisfaction results with employees
Sets a positive example for guest relations
Requirements
High school diploma or GED; 1 year experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
