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B2B Operations Specialist
hace 2 meses
About the Role
Samaipata is seeking a highly skilled B2B Operations Specialist to join our team. As a B2B Operations Specialist, you will play a critical role in ensuring a seamless end-to-end B2B experience for our merchants and their customers.
Key Responsibilities
- Own processes ensuring B2B quality among the operations department
- Ensure compliance guidelines are met (warehouse processes, carriers processes & SLAs)
- Proactively track day-to-day operations to spot inconsistencies before issues occur
- Provide reports of performance and action plans when needed
- Actively participate to process and systems development
- Identify systemic issues and expose opportunities to improve operations
- Recommend and implement methods and processes to enhance quality and ensure best merchant experience
- Track learnings and best practices to contribute to our B2B expertise
- Act as Bigblue's B2B expert
- Serve as an escalation point for operational B2B-related issues
- Share knowledge and provide guidance to internal teams around B2B
Requirements
- Rigorous, organized and ability to prioritize multiple concurrent projects
- Not afraid of operational day-to-day
- Ability to work in a team
- Proven analytical & problem-solver thinking and good knowledge of Microsoft Excel
- Bilingual FRENCH required
- Very good written and verbal communication skills in English
Benefits
- Monthly 43.20€ mobility package (Swile)
- 10€ meal voucher per worked day (55% paid by Bigblue) + free unlimited snack when you're at the office
- One of the most amazing offices in Paris
- An amazing opportunity to learn extremely fast in a hypergrowth environment