Supervisor for Contact Center

hace 1 semana


Madrid, Madrid, España Msx International Inc. A tiempo completo
Job Description

We are seeking an experienced Team Leader with a strong background in customer service and supervision. The ideal candidate will be responsible for guiding and supporting a team of agents in delivering exceptional customer service.

Main Responsibilities
  • Lead a team of contact center agents and ensure they meet key performance metrics.
  • Develop and implement comprehensive training programs for new hires and existing team members.
  • Collaborate with the management team to achieve business objectives.
  • Analyze team performance metrics and identify areas for improvement.
  • Communicate effectively with team members, stakeholders, and senior management.
Why Join Us?
  • A competitive salary: €55,000 - €70,000 per annum, depending on experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A global perspective on the automotive industry.


  • Madrid, Madrid, España Transmitel Contact Center S.L. A tiempo completo

    ¿Buscas un desafío emocionante en el mundo del contacto con clientes? Transmitel Contact Center S.L. busca a un Asistente de Operaciones para nuestro equipo call center. Esta posición es perfecta para aquellos que buscan una carrera en la coordinación de equipos y liderazgo.Sobre la posición:Responsable de coordinar todo el proceso operativo de nuestro...


  • Madrid, Madrid, España Contact Center - Grupo Vocento A tiempo completo

    En Grupo Vocento, líder de comunicación, estamos buscando a un profesional motivado y experimentado para liderar nuestro equipo comercial de contact center del área de renting.**Resumen de la función**Nuestro objetivo es encontrar a alguien que sea capaz de desarrollar y ejecutar estrategias efectivas para alcanzar los objetivos de ventas establecidos....


  • Madrid, Madrid, España Acierta Asistencia S.A. A tiempo completo

    En Acierta Asistencia S.A., nos encontramos en búsqueda de un profesional experimentado para liderar nuestras operaciones de contact center.**Nuestra Expectativa**- Buscamos a un director con amplia experiencia en ATC en plataformas de Contact Center y habilidades de liderazgo para dirigir equipos eficaces.Para este rol, estamos buscando a alguien...


  • Madrid, Madrid, España F. Hoffmann-La Roche Gruppe A tiempo completo

    F. Hoffmann-La Roche Gruppe is a world-renowned leader in the pharmaceutical industry, dedicated to creating innovative solutions that improve human health. We're seeking an exceptional DevOps Engineer for Contact Center Systems to join our team.About UsWe foster a culture of diversity, equity, and inclusion, reflecting the communities we serve. Our mission...

  • Contact Center Developer

    hace 1 semana


    Madrid, Madrid, España Amazon A tiempo completo

    Contact Center Developer Position at AmazonWe are seeking a talented Contact Center Developer to join our team. As a Contact Center Developer, you will be responsible for designing and developing scalable cloud-based contact center solutions using Amazon Connect.Our ideal candidate has 3+ years of experience in non-internship professional software...


  • Madrid, Madrid, España Contact Center - Grupo Vocento A tiempo completo

    En el Contact Center de Grupo Vocento, estamos buscando un profesionista con grandes habilidades para ofrecer una atención integral a nuestros clientes. ¿Qué significa trabajar con nosotros?Para nuestros clientes, es fundamental contar con un servicio de alta calidad, atendido por personas comprometidas y motivadas. Es por eso que estamos buscando un/a...


  • Madrid, Madrid, España Ilunion Contact Center A tiempo completo

    Descripción del PuestoBuscamos a un profesional con experiencia en atención al cliente para unirse a nuestro equipo de centro de contactos. Si tienes habilidades sólidas en resolución de problemas y comunicación efectiva, esta es una excelente oportunidad para ti.Sobre la EmpresaILUNION Contact Center es un proveedor líder en soluciones de atención al...


  • Madrid, Madrid, España F. Hoffmann-La Roche Gruppe A tiempo completo

    About F. Hoffmann-La Roche GruppeAs a global healthcare leader, Roche is dedicated to creating innovative medicines and diagnostic tools that help millions of patients worldwide live longer, healthier lives.A World Where Healthcare Matters MostWe are driven by a passion for exceptional care and a commitment to making a meaningful difference in the lives of...


  • Madrid, Madrid, España Amazon A tiempo completo

    About UsAt Amazon, we are passionate about providing innovative solutions to our customers. Our team is dedicated to delivering exceptional customer experiences and staying connected with our customers to bring valuable insights to our product teams.Job DescriptionWe are seeking a skilled Cloud Contact Center Solutions Architect to join our team of deep...


  • Madrid, Madrid, España Roche A tiempo completo

    At Roche, we're committed to advancing healthcare through innovative technologies. As a Contact Center Solutions Architect, you'll play a vital role in designing and implementing cutting-edge solutions that drive patient outcomes.Key Responsibilities:Develop and maintain contact center systems and integrationsCollaborate with business analysts, developers,...


  • Madrid, Madrid, España Broadvoice A tiempo completo

    About the Role">We are seeking an experienced Senior Contact Center Solutions Architect to join our team in Madrid, Spain. As a key member of our Sales Engineering team, you will play a critical role in supporting our national growth by strengthening our presence in the Spanish market.">Your Day-to-Day">Provide pre-sales support for our Contact Center...


  • Madrid, Madrid, España Servinform A tiempo completo

    **Descripción del puesto:**Somos Servinform, una empresa sólida y dinámica que ofrece servicios de marketing digital, soluciones tecnológicas, BPO, comunicaciones y ventas al cliente. Actualmente estamos buscando un líder experimentado para nuestro centro de contacto en el sector de la telefonía.Nuestro objetivo es brindar atención al cliente...


  • Madrid, Madrid, España Sabio Group A tiempo completo

    Cloud Contact Center Consultant ExpertSabio Group is a leading independent UK Contact Centre solution supplier, working with global brands to create high-quality, secure, and robust platforms. We are now seeking a highly skilled Cloud Contact Center Consultant Expert to join our team in Madrid.As a valued member of our Delivery department, you will lead the...


  • Madrid, Madrid, España AFIANSYS (Waayo Servicios Informáticos SL) A tiempo completo

    AFIANSYS, una compañía innovadora en la implantación de sistemas de Contact Center para grandes empresas y desarrollo de productos propios, busca un/a Especialista en Contact Center de Llamadas.Afiansys se enfoca en el desarrollo de productos de Inteligencia Artificial para todos los canales (voz, chat, e-mail, WhatsApp etc.) con apoyo de los grandes...


  • Madrid, Madrid, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Transformative Change Begins with Innovative TechnologyAbout UsF. Hoffmann-La Roche Gruppe is a leading healthcare company that fosters diversity, equity, and inclusion to better serve our global community. We believe that diverse perspectives are essential for delivering exceptional care and improving patient outcomes. Our commitment to innovation drives us...


  • Madrid, Madrid, España Amazon A tiempo completo

    Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences.We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud.This...


  • Madrid, Madrid, España Broadvoice A tiempo completo

    About the RoleWe are seeking a highly skilled Sales Engineer to join our team in Spain. In this dynamic position, you will play a crucial role in driving national growth and strengthening our Sales Engineering capabilities.Your Day-to-Day ResponsibilitiesPre-sales support for the Contact Center areaRequirement gathering with customersPreparation of responses...


  • Madrid, Madrid, España Talent Bridge Group, Llc. A tiempo completo

    OverviewTalent Bridge Group, Llc. is a renowned organization specializing in placing Americans with disabilities and their caregivers in remote, work-from-home positions. Our mission revolves around providing inclusive employment opportunities and fostering a culture of wellness, collaboration, and innovation.SalaryThe estimated annual salary for this...


  • Madrid, Madrid, España Ing A tiempo completo

    About the RoleWe are seeking a talented and experienced Customer Service Supervisor to join our team at ING in Madrid. As a key member of our Contact Center, you will be responsible for leading a team of customer service representatives and driving excellence in customer satisfaction.


  • Madrid, Madrid, España Amazon A tiempo completo

    **Job Title:** Cloud Contact Center Software DeveloperAre you looking to work on a highly innovative and disruptive cloud-based contact center technology that enables businesses to deliver exceptional customer service experiences?We are seeking passionate and talented Software Development Engineers to join our team in developing the next generation contact...