Customer Support Agent B2B With Amadeus

hace 3 semanas

Barcelona, Barcelona, España Exoticca A tiempo completo
About Exoticca

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to creating life milestones is at the core of our brand equity.

Job Description

We are seeking an experienced sales/customer service professional to join our newly launched team as a B2B Support Agent. As a key member of our team, you will provide a differentiating level of customer service to support our Travel Advisors from pre-sales to post-trip.

Key Responsibilities
  • Provide pre-sales advisor support: Become a product expert to help our Advisors close the deal with their clients.
  • Process bookings for our Travel Advisors.
  • Create custom packages and follow up on special requests.
  • Liaise with our Product team to ensure Advisor needs are met.
  • Provide pre-departure and post-departure advisor support: Answer incoming calls and emails from our B2B Travel Advisors.
  • Provide destination and trip information.
  • Help with visas and country-specific entry requirements.
  • Add or remove excursions.
  • Make cancellations, service amendments and refund requests.
  • Provide information about land and flight services.
  • Help to solve confusion or problems with Advisors' bookings.
  • Handle flight changes, cancellation requests, and process refunds (Amadeus Flights).
  • Work directly with our land suppliers for booking requests.
  • Post-trip complaint management: Thoroughly assess feedback/claims and provide compensation where necessary.
  • Report serious or common problems to relevant stakeholders.
Requirements
  • Minimum 2 years of contact center and/or customer service experience.
  • Call center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
  • Experience within B2B is a huge plus.
  • C1/C2 level of English (verbal, reading, writing) is required.
  • Working knowledge or contact platforms will be helpful.
  • Strong knowledge of Amadeus (Flights) GDS.
What We Offer
  • Competitive compensation package in line with job responsibilities and experience.
  • Flexible compensation management for diet, transportation, private health insurance.
  • Hybrid work model with offices in Barcelona city.
  • Travel packages at reduced prices.
  • Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
  • Referral bonus.

  • Customer Support Agent B2B with Amadeus

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Job Title: Customer Support Agent B2B with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced sales/customer service professional to join our newly launched team as a "B2B Support Agent".Key Responsibilities:Provide pre-sales...

  • Customer Support Agent with Amadeus

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced Customer Support Agent with Amadeus to join our team.Key Responsibilities:Provide pre-sales advisor support: Become a product expert to help our...

  • Customer Support Agent with Amadeus

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced Customer Support Agent with Amadeus expertise to join our team.Key Responsibilities:Provide pre-sales advisor support, becoming a product expert to help...

  • Customer Support Agent with Amadeus

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced Customer Support Agent with Amadeus expertise to join our team.Key Responsibilities:Provide pre-sales advisor support, becoming a product expert to help...

  • Customer Support Agent with Amadeus

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. As a Customer Support Agent with Amadeus, you will be part of a dynamic and multicultural team in rapid international growth, seeking new partners to help us create the best and most...

  • Customer Support Agent with Amadeus

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones through unforgettable travel experiences. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create...

  • Customer Support Agent with Amadeus

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones through unforgettable travel experiences. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create...

  • Customer Support Agent with Amadeus Expertise

    hace 1 semana

    Barcelona, Barcelona, España Exoticca A tiempo completo

    About the Role:We are seeking a highly skilled Customer Support Agent to join our team at Exoticca. As a key member of our B2B Support Team, you will provide exceptional customer service to our Travel Advisors, ensuring a seamless experience for our clients.Key Responsibilities:Provide pre-sales advisor support, becoming a product expert to help close deals...

  • Customer Support Agent with Amadeus

    hace 1 semana

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Role OverviewWe are seeking a highly skilled Customer Support Agent to join our team at Exoticca, a pioneering online travel agency. As a key member of our B2B Support Team, you will provide exceptional customer service to our Travel Advisors, ensuring seamless support from pre-sales to post-trip.Key ResponsibilitiesProvide pre-sales advisor support,...

  • Customer Support Agent with Amadeus Expertise

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips.Our team is committed to creating life milestones by delivering best-value trips, exploring unique destinations, and curating extraordinary travel experiences.We are seeking an experienced sales/customer service...

  • Customer Support Agent with Amadeus Expertise

    hace 1 semana

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent RoleWe are seeking a highly skilled Customer Support Agent to join our team at Exoticca. As a key member of our B2B Support Team, you will provide exceptional customer service to our Travel Advisors, ensuring seamless support from pre-sales to post-trip.Key Responsibilities:Provide pre-sales advisor support, becoming a product expert...

  • Customer Support Agent with Amadeus Expertise

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Role OverviewWe're seeking a skilled B2B Support Agent to join our Exoticca team. As a key member of our customer support team, you'll provide exceptional service to our Travel Advisors, ensuring seamless customer experiences.Key ResponsibilitiesSupport Travel Advisors with pre-sales, bookings, and post-trip inquiriesProvide expert product knowledge to close...

  • Customer Support Agent B2B with Exoticca

    hace 4 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones through unforgettable travel experiences.Job DescriptionWe are seeking an experienced B2B Customer Support Agent to join our team. As a key member of our support...

  • Customer Support Agent B2B with Exoticca

    hace 4 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones through unforgettable travel experiences.Job DescriptionWe are seeking an experienced B2B Customer Support Agent to join our team. As a key member of our support...

  • Multilingual Support Professional with Amadeus

    hace 2 meses

    Barcelona, Barcelona, España Amadeus A tiempo completo

    Job TitleCustomer Support Representative with French or German - Sunday to Thursday shiftAbout the RoleWe are seeking a highly skilled Customer Support Representative to join our team at Amadeus. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customer base in the hospitality industry.Main...

  • Multilingual Support Professional with Amadeus

    hace 4 semanas

    Barcelona, Barcelona, España Amadeus A tiempo completo

    Job TitleCustomer Support Representative with French or German - Sunday to Thursday shiftAbout the RoleWe are seeking a highly skilled Customer Support Representative to join our team at Amadeus. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customer base in the hospitality industry.Main...

  • Customer Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent with AmadeusAt Exoticca, we're revolutionizing the online travel industry with our innovative approach to creating life milestones. As a Customer Support Agent with Amadeus, you'll be part of a dynamic and multicultural team that's rapidly expanding globally.Key Responsibilities:Provide pre-sales advisor support by becoming a product...

  • Customer Support Specialist

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent with AmadeusAt Exoticca, we're revolutionizing the online travel industry with our innovative approach to creating life milestones. As a Customer Support Agent with Amadeus, you'll be part of a dynamic and multicultural team that's rapidly expanding globally.Key Responsibilities:Provide pre-sales advisor support by becoming a product...

  • Customer Support Representative with French or German

    hace 3 semanas

    Barcelona, Barcelona, España Amadeus A tiempo completo

    Job TitleCustomer Support Representative with French or GermanAbout the RoleWe are seeking a highly skilled Customer Support Representative with proficiency in French or German to join our team at Amadeus. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service, technical support, and follow-up on...

  • Customer Support Representative with French or German

    hace 3 semanas

    Barcelona, Barcelona, España Amadeus A tiempo completo

    Job TitleCustomer Support Representative with French or GermanAbout the RoleWe are seeking a highly skilled Customer Support Representative with proficiency in French or German to join our team at Amadeus. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service, technical support, and follow-up on...