Customer Support Agent B2B with Amadeus

hace 2 semanas

Barcelona, Barcelona, España Exoticca A tiempo completo
Job Title: Customer Support Agent B2B with Amadeus

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced sales/customer service professional to join our newly launched team as a "B2B Support Agent".

Key Responsibilities:
  • Provide pre-sales advisor support by becoming a product expert to help our Advisors close the deal with their clients.
  • Process bookings for our Travel Advisors, create custom packages, and follow up on special requests.
  • Liaise with our Product team to ensure Advisor needs are met.
  • Provide pre-departure and post-departure advisor support by answering incoming calls and emails from our B2B Travel Advisors.
  • Provide destination and trip information, help with visas and country-specific entry requirements, add or remove excursions, make cancellations, service amendments, and refund requests.
  • Handle flight changes, cancellation requests, and process refunds (Amadeus Flights).
  • Work directly with our land suppliers for booking requests.
  • Post-trip complaint management by thoroughly assessing feedback/claims and providing compensation where necessary.
  • Report serious or common problems to relevant stakeholders.
  • Achieve targets by maintaining productivity, quality assurance, CSAT, ASAT, and issue resolution.
Requirements:
  • Minimum 2 years of contact center and/or customer service experience.
  • Call center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
  • Experience within B2B is a huge plus.
  • C1/C2 level of English (verbal, reading, writing) is required.
  • Working knowledge or contact platforms will be helpful.
  • Strong knowledge of Amadeus (Flights) GDS.
Benefits:
  • Competitive compensation package in line with job responsibilities and experience.
  • Flexible compensation management for diet, transportation, private health insurance.
  • Hybrid work model: Offices in Barcelona city.
  • Travel packages at reduced prices.
  • Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
  • Referral bonus, if you bring people as talented as you.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

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