Customer Support Agent with Amadeus Expertise

hace 2 semanas

Barcelona, Barcelona, España Exoticca A tiempo completo

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips.

Our team is committed to creating life milestones by delivering best-value trips, exploring unique destinations, and curating extraordinary travel experiences.

We are seeking an experienced sales/customer service professional to join our B2B Support Team as a Customer Support Agent with Amadeus expertise.

As a key member of our team, you will provide pre-sales, sales, and post-sales support to our Travel Advisors, ensuring a differentiating level of customer service that sets Exoticca apart.

Key responsibilities include:

  • Providing pre-sales advisor support by becoming a product expert to help our Advisors close the deal with their clients.
  • Processing bookings for our Travel Advisors, creating custom packages, and following up on special requests.
  • Liaising with our Product team to ensure Advisor needs are met.
  • Providing pre-departure and post-departure advisor support, answering incoming calls and emails from our B2B Travel Advisors.
  • Providing destination and trip information, helping with visas and country-specific entry requirements, adding or removing excursions, making cancellations, service amendments, and refund requests.
  • Working directly with our land suppliers for booking requests, post-trip complaint management, and reporting serious or common problems to relevant stakeholders.

Achieving targets is essential, including productivity, quality assurance, occupancy, and adherence. Flexibility is required to work daytime, afternoon, or overnight shifts and/or weekends based on business needs.

We are currently providing support for our advisors in UK, US, Canada, Spain, and LATAM, with more markets coming soon. If you have the skills and passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

  • Customer Support Agent with Amadeus

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced Customer Support Agent with Amadeus expertise to join our team.Key Responsibilities:Provide pre-sales advisor support, becoming a product expert to help...

  • Customer Support Agent with Amadeus

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced Customer Support Agent with Amadeus expertise to join our team.Key Responsibilities:Provide pre-sales advisor support, becoming a product expert to help...

  • Customer Support Agent with Amadeus Expertise

    hace 1 semana

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent RoleWe are seeking a highly skilled Customer Support Agent to join our team at Exoticca. As a key member of our B2B Support Team, you will provide exceptional customer service to our Travel Advisors, ensuring seamless support from pre-sales to post-trip.Key Responsibilities:Provide pre-sales advisor support, becoming a product expert...

  • Customer Support Agent with Amadeus

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced Customer Support Agent with Amadeus to join our team.Key Responsibilities:Provide pre-sales advisor support: Become a product expert to help our...

  • Customer Support Agent with Amadeus Expertise

    hace 1 semana

    Barcelona, Barcelona, España Exoticca A tiempo completo

    About the Role:We are seeking a highly skilled Customer Support Agent to join our team at Exoticca. As a key member of our B2B Support Team, you will provide exceptional customer service to our Travel Advisors, ensuring a seamless experience for our clients.Key Responsibilities:Provide pre-sales advisor support, becoming a product expert to help close deals...

  • Customer Support Agent with Amadeus

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Support Agent with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. As a Customer Support Agent with Amadeus, you will be part of a dynamic and multicultural team in rapid international growth, seeking new partners to help us create the best and most...

  • Customer Support Agent with Amadeus Expertise

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Role OverviewWe're seeking a skilled B2B Support Agent to join our Exoticca team. As a key member of our customer support team, you'll provide exceptional service to our Travel Advisors, ensuring seamless customer experiences.Key ResponsibilitiesSupport Travel Advisors with pre-sales, bookings, and post-trip inquiriesProvide expert product knowledge to close...

  • Customer Support Agent with Amadeus

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones through unforgettable travel experiences. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create...

  • Customer Support Agent with Amadeus

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our mission is to create life milestones through unforgettable travel experiences. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create...

  • Customer Support Agent B2B with Amadeus

    hace 2 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Job Title: Customer Support Agent B2B with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced sales/customer service professional to join our newly launched team as a "B2B Support Agent".Key Responsibilities:Provide pre-sales...

  • Customer Support Agent with Amadeus

    hace 1 semana

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Role OverviewWe are seeking a highly skilled Customer Support Agent to join our team at Exoticca, a pioneering online travel agency. As a key member of our B2B Support Team, you will provide exceptional customer service to our Travel Advisors, ensuring seamless support from pre-sales to post-trip.Key ResponsibilitiesProvide pre-sales advisor support,...

  • Customer Support Representative with Multilingual Expertise

    hace 1 semana

    Barcelona, Barcelona, España Amadeus A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Representative to join our team at Amadeus. As a key member of our customer care team, you will be responsible for providing exceptional support to our global customers in the hospitality industry.Main ResponsibilitiesMaintain high levels of verbal and written customer supportProvide efficient...

  • Customer Support Agent B2B With Amadeus

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to creating life milestones is at the core of our brand equity.Job DescriptionWe are seeking an experienced sales/customer service professional to join our newly launched team as a B2B...

  • Customer Support Agent B2B With Amadeus

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    About ExoticcaExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our commitment to creating life milestones is at the core of our brand equity.Job DescriptionWe are seeking an experienced sales/customer service professional to join our newly launched team as a B2B...

  • Multilingual Support Professional with Amadeus

    hace 2 meses

    Barcelona, Barcelona, España Amadeus A tiempo completo

    Job TitleCustomer Support Representative with French or German - Sunday to Thursday shiftAbout the RoleWe are seeking a highly skilled Customer Support Representative to join our team at Amadeus. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customer base in the hospitality industry.Main...

  • Multilingual Support Professional with Amadeus

    hace 4 semanas

    Barcelona, Barcelona, España Amadeus A tiempo completo

    Job TitleCustomer Support Representative with French or German - Sunday to Thursday shiftAbout the RoleWe are seeking a highly skilled Customer Support Representative to join our team at Amadeus. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customer base in the hospitality industry.Main...

  • Customer Support Representative with French or German

    hace 3 semanas

    Barcelona, Barcelona, España Amadeus A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Representative with expertise in French or German to join our team at Amadeus. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service and technical support to our global customer base in the hospitality industry.Main...

  • Customer Support Representative with French or German

    hace 3 semanas

    Barcelona, Barcelona, España Amadeus A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Representative with expertise in French or German to join our team at Amadeus. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service and technical support to our global customer base in the hospitality industry.Main...

  • Customer Support Representative with French or German

    hace 3 semanas

    Barcelona, Barcelona, España Amadeus A tiempo completo

    Job TitleCustomer Support Representative with French or GermanAbout the RoleWe are seeking a highly skilled Customer Support Representative with proficiency in French or German to join our team at Amadeus. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service, technical support, and follow-up on...

  • Customer Support Representative with French or German

    hace 3 semanas

    Barcelona, Barcelona, España Amadeus A tiempo completo

    Job TitleCustomer Support Representative with French or GermanAbout the RoleWe are seeking a highly skilled Customer Support Representative with proficiency in French or German to join our team at Amadeus. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service, technical support, and follow-up on...