Customer Support Representative with French or German

hace 3 días

Barcelona, Barcelona, España Amadeus A tiempo completo

About the Role

We are seeking a highly skilled Customer Support Representative with expertise in French or German to join our team at Amadeus. As a key member of our Customer Support team, you will be responsible for providing exceptional customer service and technical support to our global customer base in the hospitality industry.

Main Responsibilities

  • Provide efficient and prompt customer service, technical support, and follow-up on customer requests.
  • Maintain the high level of verbal and written customer support required by our global customers.
  • Develop continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes.
  • Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations.

About the Ideal Candidate

We are looking for a customer-oriented problem solver who can beat communication barriers and technical obstacles for our customers. The ideal candidate will have experience in Customer Service, be a problem solver who takes initiative to get things done, and be an enthusiastic go-getter. Proficiency in English, French or German (B2 level) is required.

What We Can Offer

We offer a vibrant multi-cultural environment with countless international mobility opportunities, a permanent contract, and a competitive benefits package, including pension plan, travel, life, healthcare insurance, and lunch allowance. You will have a hybrid working model in one of the best cities in the world and career growth opportunities.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender, or sexual orientation. Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

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