Global Customer Service Specialist with French or German

hace 2 semanas

Barcelona, Barcelona, España Amadeus A tiempo completo

Job Title

Customer Support Representative with French or German - Sunday to Thursday shift

About the Role

We are seeking a highly skilled Customer Support Representative to join our team at Amadeus. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our global customer base in the hospitality industry.

Main Responsibilities

  • Deliver high-quality verbal and written customer support to meet the evolving needs of our global customers.
  • Provide efficient and prompt customer service, technical support, and follow-up on customer requests.
  • Develop and implement continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes.
  • Lead cross-department collaboration initiatives, including secondary investigations and escalations.

About You

  • You have experience in customer service and are a problem solver who takes initiative to get things done.
  • You are a customer-oriented problem solver who can beat communication barriers and technical obstacles for our customers.
  • You are quick to learn new software tools and have a strong proficiency in English, with French or German (B2 level) being a plus.
  • You have a strong background in hospitality and revenue management, which would be beneficial for this role.

What We Offer

  • A vibrant multi-cultural environment with international mobility opportunities.
  • A permanent contract and a competitive benefits package, including a pension plan, travel insurance, life insurance, healthcare insurance, and a lunch allowance.
  • A hybrid working model in one of the best cities in the world.
  • Career growth opportunities and the chance to work with one of the world's top software companies.
  • A hybrid model (50/50) and working shifts from Sunday to Thursday (the days off: Friday and Saturday).

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender, or sexual orientation.

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