Technical Support Specialist
hace 14 horas
We are seeking a highly skilled Technical Support Specialist to join our team in Barcelona. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients in French, Dutch, or German.
Key Responsibilities:
- Handle first-line technical support requests via phone, email, and tickets
- Assist new customers with technical setup of their accounts
- Troubleshoot and investigate technical issues
- Ensure continuity of merchant business by responding quickly and correctly
- Provide additional product information
- Maintain a strong customer relationship
Requirements:
- Native-level proficiency in French, Dutch, or German language (both spoken and written)
- Good knowledge of English language to effectively communicate with colleagues and handle customer interactions
- 1-2 years of work experience in technical support/customer service in a technical environment
- Tech-savvy: familiar with HTML, SQL, logs, Java, web design, coding, programming, etc.
- High school diploma or equivalent qualification
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Proficiency in using computer systems and familiarity with different software applications
What We Offer:
- Multicultural, fun, and friendly work environment
- Hybrid working model
- Internal growth opportunities
- Staff incentives and reward schemes
- Permanent position and competitive salary
- Unlimited coffee and fresh fruit during office days
- Free online Spanish lessons
- Free PT sessions
- Comprehensive support for mental health and well-being
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