Customer Support Agent with Amadeus
hace 3 semanas
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced Customer Support Agent with Amadeus expertise to join our team.
Key Responsibilities:- Provide pre-sales advisor support, becoming a product expert to help our Advisors close the deal with their clients.
- Process bookings for our Travel Advisors, creating custom packages and following up on special requests.
- Liaise with our Product team to ensure Advisor needs are met.
- Provide pre-departure and post-departure advisor support, answering incoming calls and emails from our B2B Travel Advisors.
- Help with visas and country-specific entry requirements, add or remove excursions, make cancellations, service amendments, and refund requests.
- Provide information about land and flight services, help to solve confusion or problems with Advisors' bookings, handle flight changes, cancellation requests, and process refunds (Amadeus Flights).
- Work directly with our land suppliers for booking requests, post-trip complaint management, thoroughly assess feedback/claims and provide compensation where necessary.
- Report serious or common problems to relevant stakeholders, achieve targets: Productivity (number of calls and emails answered per day/week), Quality Assurance score, CSAT, ASAT, and Issue Resolution.
- Minimum 2 years of contact center and/or customer service experience, preferably in the travel agency, airline, hotel, car rental, and/or hospitality industry.
- C1/C2 level of English (verbal, reading, writing) is required, and/or C1/C2 level of French (verbal, reading, writing) is required, and/or C1/C2 level of Spanish (verbal, reading, writing) is required.
- Working knowledge of contact platforms, CRM systems such as Salesforce, telephone communication, and soft skills knowledge will be helpful.
- Strong knowledge of Amadeus (Flights) GDS is essential.
- Competitive compensation package in line with job responsibilities and experience.
- Flexible compensation management for diet, transportation, private health insurance.
- Hybrid work model: Offices in Barcelona city.
- Travel packages at reduced prices.
- Unlimited coffee, team lunches, English/Spanish lessons, bi-annual company parties, afterworks.
- Referral bonus, if you bring people as talented as you.
- Becoming part of a fun and motivated multicultural team at an agile and rapidly growing organization.
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Barcelona, Barcelona, España Exoticca A tiempo completoCustomer Support Agent with AmadeusExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are seeking an experienced Customer Support Agent with Amadeus to join our team.Key Responsibilities:Provide pre-sales advisor support: Become a product expert to help our...
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