Customer Support Agent with Amadeus
hace 1 semana
Role Overview
We are seeking a highly skilled Customer Support Agent to join our team at Exoticca, a pioneering online travel agency. As a key member of our B2B Support Team, you will provide exceptional customer service to our Travel Advisors, ensuring seamless support from pre-sales to post-trip.
Key Responsibilities
- Provide pre-sales advisor support, becoming a product expert to help close deals with clients.
- Process bookings for our Travel Advisors, creating custom packages and following up on special requests.
- Liaise with our Product team to ensure Advisor needs are met.
- Provide pre-departure and post-departure advisor support, answering incoming calls and emails.
- Assist with destination and trip information, visa requirements, and excursion bookings.
- Handle flight changes, cancellations, and refunds, working directly with our land suppliers.
- Manage post-trip complaints, assessing feedback and providing compensation where necessary.
Requirements
- Minimum 2 years of contact center and/or customer service experience.
- Strong knowledge of Amadeus (Flights) GDS and CRM systems like Salesforce.
- Excellent communication, listening, and soft skills, with a passion for travel and exotic destinations.
What We Offer
- Competitive compensation package and flexible compensation management.
- Hybrid work model with offices in Barcelona city and travel packages at reduced prices.
- Unlimited coffee, team lunches, English/Spanish lessons, and bi-annual company parties.
About Exoticca
We are a professional, dynamic, and multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
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