Customer Support Agent with Amadeus

hace 1 semana


Barcelona, Barcelona, España Exoticca A tiempo completo

Role Overview

We are seeking a highly skilled Customer Support Agent to join our team at Exoticca, a pioneering online travel agency. As a key member of our B2B Support Team, you will provide exceptional customer service to our Travel Advisors, ensuring seamless support from pre-sales to post-trip.

Key Responsibilities

  • Provide pre-sales advisor support, becoming a product expert to help close deals with clients.
  • Process bookings for our Travel Advisors, creating custom packages and following up on special requests.
  • Liaise with our Product team to ensure Advisor needs are met.
  • Provide pre-departure and post-departure advisor support, answering incoming calls and emails.
  • Assist with destination and trip information, visa requirements, and excursion bookings.
  • Handle flight changes, cancellations, and refunds, working directly with our land suppliers.
  • Manage post-trip complaints, assessing feedback and providing compensation where necessary.

Requirements

  • Minimum 2 years of contact center and/or customer service experience.
  • Strong knowledge of Amadeus (Flights) GDS and CRM systems like Salesforce.
  • Excellent communication, listening, and soft skills, with a passion for travel and exotic destinations.

What We Offer

  • Competitive compensation package and flexible compensation management.
  • Hybrid work model with offices in Barcelona city and travel packages at reduced prices.
  • Unlimited coffee, team lunches, English/Spanish lessons, and bi-annual company parties.

About Exoticca

We are a professional, dynamic, and multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.



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